public class GroupCallCenter extends BroadWorksGroupService
Modifier and Type | Class and Description |
---|---|
static class |
GroupCallCenter.GroupCallCenterAddAgentListRequest
AlpacaLibrary Auto-Generated Java File
Add agent(s) to a call center.
|
static class |
GroupCallCenter.GroupCallCenterAddDNISRequest
AlpacaLibrary Auto-Generated Java File
Add a Call Center DNIS The response is either a SuccessResponse or an ErrorResponse.
|
static class |
GroupCallCenter.GroupCallCenterAddInstanceRequest
AlpacaLibrary Auto-Generated Java File
Add a Call Center instance to a group.
|
static class |
GroupCallCenter.GroupCallCenterAddSupervisorListRequest
AlpacaLibrary Auto-Generated Java File
Add supervisor(s) to a call center.
|
static class |
GroupCallCenter.GroupCallCenterAgentThresholdDefaultProfileGetRequest
AlpacaLibrary Auto-Generated Java File
Gets an existing default Call Center Agent Threshold Profile in a Group.
|
static class |
GroupCallCenter.GroupCallCenterAgentThresholdDefaultProfileGetResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterAgentThresholdDefaultProfileGetRequest.
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static class |
GroupCallCenter.GroupCallCenterAgentThresholdProfileAddAgentListRequest
AlpacaLibrary Auto-Generated Java File
Add agent(s) to a Agent Threshold Profile.
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static class |
GroupCallCenter.GroupCallCenterAgentThresholdProfileAddRequest
AlpacaLibrary Auto-Generated Java File
Add a new Call Center Agent Threshold Profile in a Group.
|
static class |
GroupCallCenter.GroupCallCenterAgentThresholdProfileDeleteAgentListRequest
AlpacaLibrary Auto-Generated Java File
Delete agent(s) from a Agent Threshold Profile.
|
static class |
GroupCallCenter.GroupCallCenterAgentThresholdProfileDeleteRequest
AlpacaLibrary Auto-Generated Java File
Deletes an existing Call Center Agent Threshold Profile in a Group.
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static class |
GroupCallCenter.GroupCallCenterAgentThresholdProfileGetAvailableAgentListRequest
AlpacaLibrary Auto-Generated Java File
Get the list of all Agents in the Group that can be assigned to a given Call Center Agent Threshold Profile in a Group.
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static class |
GroupCallCenter.GroupCallCenterAgentThresholdProfileGetAvailableAgentListResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterAgentThresholdProfileGetAvailableAgentListRequest.
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static class |
GroupCallCenter.GroupCallCenterAgentThresholdProfileGetListRequest
AlpacaLibrary Auto-Generated Java File
Get the list of Call Center Agent Threshold Profiles in the Group.
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static class |
GroupCallCenter.GroupCallCenterAgentThresholdProfileGetListResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterAgentThresholdProfileGetListRequest.
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static class |
GroupCallCenter.GroupCallCenterAgentThresholdProfileGetRequest
AlpacaLibrary Auto-Generated Java File
Gets an existing non-default Call Center Agent Threshold Profile in a Group.
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static class |
GroupCallCenter.GroupCallCenterAgentThresholdProfileGetResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterAgentThresholdProfileGetRequest.
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static class |
GroupCallCenter.GroupCallCenterAgentThresholdProfileModifyRequest
AlpacaLibrary Auto-Generated Java File
Modifies an existing Call Center Agent Threshold Profile in the Group.
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static class |
GroupCallCenter.GroupCallCenterAgentUnavailableCodeAddRequest
AlpacaLibrary Auto-Generated Java File
Add a Call Center Agent Unavailable Code.
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static class |
GroupCallCenter.GroupCallCenterAgentUnavailableCodeDeleteRequest
AlpacaLibrary Auto-Generated Java File
Delete a Call Center Agent Unavailable Code.
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static class |
GroupCallCenter.GroupCallCenterAgentUnavailableCodeGetListRequest
AlpacaLibrary Auto-Generated Java File
Get the list of Call Center Agent Unavailable Codes.
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static class |
GroupCallCenter.GroupCallCenterAgentUnavailableCodeGetListResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterAgentUnavailableCodeGetListRequest.
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static class |
GroupCallCenter.GroupCallCenterAgentUnavailableCodeGetRequest
AlpacaLibrary Auto-Generated Java File
Get a Call Center Agent Unavailable Code.
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static class |
GroupCallCenter.GroupCallCenterAgentUnavailableCodeGetResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterAgentUnavailableCodeGetRequest
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static class |
GroupCallCenter.GroupCallCenterAgentUnavailableCodeModifyRequest
AlpacaLibrary Auto-Generated Java File
Modify a Call Center Agent Unavailable Code.
|
static class |
GroupCallCenter.GroupCallCenterAgentUnavailableCodeSettingsGetRequest
AlpacaLibrary Auto-Generated Java File
Request the group level data associated with Call Center Agents Unavailable Code Settings.
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static class |
GroupCallCenter.GroupCallCenterAgentUnavailableCodeSettingsGetResponse
AlpacaLibrary Auto-Generated Java File
Response to GroupCallCenterAgentUnavailableCodeSettingsGetRequest17sp4.
|
static class |
GroupCallCenter.GroupCallCenterAgentUnavailableCodeSettingsModifyRequest
AlpacaLibrary Auto-Generated Java File
Modify the group level data associated with Call Center Agents Unavailable Code Settings.
|
static class |
GroupCallCenter.GroupCallCenterBouncedCallGetRequest
AlpacaLibrary Auto-Generated Java File
Get a call center's bounced call settings.
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static class |
GroupCallCenter.GroupCallCenterBouncedCallGetResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterBouncedCallGetRequest17.
|
static class |
GroupCallCenter.GroupCallCenterBouncedCallModifyRequest
AlpacaLibrary Auto-Generated Java File
Modify a call center's bounced call settings.
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static class |
GroupCallCenter.GroupCallCenterCallDispositionCodeAddRequest
AlpacaLibrary Auto-Generated Java File
Add a Call Center Call Disposition Code.
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static class |
GroupCallCenter.GroupCallCenterCallDispositionCodeDeleteRequest
AlpacaLibrary Auto-Generated Java File
Delete a Call Center Call Disposition Code.
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static class |
GroupCallCenter.GroupCallCenterCallDispositionCodeGetListRequest
AlpacaLibrary Auto-Generated Java File
Get the list of Call Center Call Disposition Codes.
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static class |
GroupCallCenter.GroupCallCenterCallDispositionCodeGetListResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterCallDispositionCodeGetListRequest.
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static class |
GroupCallCenter.GroupCallCenterCallDispositionCodeGetRequest
AlpacaLibrary Auto-Generated Java File
Get a Call Center Call Disposition Code.
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static class |
GroupCallCenter.GroupCallCenterCallDispositionCodeGetResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterCallDispositionCodeGetRequest
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static class |
GroupCallCenter.GroupCallCenterCallDispositionCodeGetUsageListRequest
AlpacaLibrary Auto-Generated Java File
Get the list of Call Centers and Route Points using the specified disposition code.
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static class |
GroupCallCenter.GroupCallCenterCallDispositionCodeGetUsageListResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterCallDispositionCodeGetUsageListRequest.
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static class |
GroupCallCenter.GroupCallCenterCallDispositionCodeModifyActiveListRequest
AlpacaLibrary Auto-Generated Java File
Request to set the active status of Call Center Call Disposition Codes.
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static class |
GroupCallCenter.GroupCallCenterCallDispositionCodeModifyRequest
AlpacaLibrary Auto-Generated Java File
Modify a Call Center Call Disposition Code.
|
static class |
GroupCallCenter.GroupCallCenterComfortMessageBypassGetRequest
AlpacaLibrary Auto-Generated Java File
Get a call center's comfort message bypass settings.
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static class |
GroupCallCenter.GroupCallCenterComfortMessageBypassGetResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterComfortMessageBypassGetRequest20.
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static class |
GroupCallCenter.GroupCallCenterComfortMessageBypassModifyRequest
AlpacaLibrary Auto-Generated Java File
Modify a call center's comfort message bypass settings.
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static class |
GroupCallCenter.GroupCallCenterCurrentAndPastAgentGetListRequest
AlpacaLibrary Auto-Generated Java File
Request to get all the current and past agents for the group.
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static class |
GroupCallCenter.GroupCallCenterCurrentAndPastAgentGetListResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterCurrentAndPastAgentGetListRequest.
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static class |
GroupCallCenter.GroupCallCenterCurrentAndPastCallCenterGetListRequest
AlpacaLibrary Auto-Generated Java File
Request to get all the current and past call centers for the group.
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static class |
GroupCallCenter.GroupCallCenterCurrentAndPastCallCenterGetListResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterCurrentAndPastCallCenterGetListRequest.
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static class |
GroupCallCenter.GroupCallCenterCurrentAndPastDNISGetListRequest
AlpacaLibrary Auto-Generated Java File
Request to get all the past and current DNIS for the Call Center for the group.
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static class |
GroupCallCenter.GroupCallCenterCurrentAndPastDNISGetListResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterCurrentAndPastDNISGetListRequest.
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static class |
GroupCallCenter.GroupCallCenterDeleteAgentListRequest
AlpacaLibrary Auto-Generated Java File
Delete agent(s) from a call center.
|
static class |
GroupCallCenter.GroupCallCenterDeleteDNISRequest
AlpacaLibrary Auto-Generated Java File
Delete a call center's DNIS.
|
static class |
GroupCallCenter.GroupCallCenterDeleteInstanceRequest
AlpacaLibrary Auto-Generated Java File
Delete a Call Center instance from a group.
|
static class |
GroupCallCenter.GroupCallCenterDeleteSupervisorListRequest
AlpacaLibrary Auto-Generated Java File
Delete supervisor(s) from a call center.
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static class |
GroupCallCenter.GroupCallCenterDistinctiveRingingGetRequest
AlpacaLibrary Auto-Generated Java File
Get the distinctive ringing configuration values for call center.
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static class |
GroupCallCenter.GroupCallCenterDistinctiveRingingGetResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterDistinctiveRingingGetRequest.
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static class |
GroupCallCenter.GroupCallCenterDistinctiveRingingModifyRequest
AlpacaLibrary Auto-Generated Java File
Modify the distinctive ringing configuration values for call center.
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static class |
GroupCallCenter.GroupCallCenterEnhancedReportingBrandingGetRequest
AlpacaLibrary Auto-Generated Java File
Request to get the group branding information.
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static class |
GroupCallCenter.GroupCallCenterEnhancedReportingBrandingGetResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterEnhancedReportingBrandingGetRequest.
|
static class |
GroupCallCenter.GroupCallCenterEnhancedReportingBrandingModifyRequest
AlpacaLibrary Auto-Generated Java File
Request to modify the group branding configuration.
|
static class |
GroupCallCenter.GroupCallCenterEnhancedReportingGetAvailableReportTemplateListRequest
AlpacaLibrary Auto-Generated Java File
Request to get all enabled call center report template for a group.
|
static class |
GroupCallCenter.GroupCallCenterEnhancedReportingGetAvailableReportTemplateListResponse
AlpacaLibrary Auto-Generated Java File
Response to GroupCallCenterEnhancedReportingGetAvailableReportTemplateListRequest.
|
static class |
GroupCallCenter.GroupCallCenterEnhancedReportingGetRequest
AlpacaLibrary Auto-Generated Java File
Request to get a group level call center enhanced reporting setting.
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static class |
GroupCallCenter.GroupCallCenterEnhancedReportingGetResponse
AlpacaLibrary Auto-Generated Java File
Response to GroupCallCenterEnhancedReportingGetRequest19.
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static class |
GroupCallCenter.GroupCallCenterEnhancedReportingModifyRequest
AlpacaLibrary Auto-Generated Java File
Request to modify group level call center enhanced reporting settings.
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static class |
GroupCallCenter.GroupCallCenterEnhancedReportingReportTemplateAddRequest
AlpacaLibrary Auto-Generated Java File
Request to add a group level call center report template.
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static class |
GroupCallCenter.GroupCallCenterEnhancedReportingReportTemplateDeleteRequest
AlpacaLibrary Auto-Generated Java File
Request to delete a group level call center report template.
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static class |
GroupCallCenter.GroupCallCenterEnhancedReportingReportTemplateGetListRequest
AlpacaLibrary Auto-Generated Java File
Request to get group level call center report template list.
|
static class |
GroupCallCenter.GroupCallCenterEnhancedReportingReportTemplateGetListResponse
AlpacaLibrary Auto-Generated Java File
Response to GroupCallCenterEnhancedReportingReportTemplateGetListRequest.
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static class |
GroupCallCenter.GroupCallCenterEnhancedReportingReportTemplateGetRequest
AlpacaLibrary Auto-Generated Java File
Request to get a group level call center report template.
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static class |
GroupCallCenter.GroupCallCenterEnhancedReportingReportTemplateGetResponse
AlpacaLibrary Auto-Generated Java File
Response to GroupCallCenterEnhancedReportingReportTemplateGetRequest.
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static class |
GroupCallCenter.GroupCallCenterEnhancedReportingReportTemplateModifyRequest
AlpacaLibrary Auto-Generated Java File
Request to modify a group level call center report template.
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static class |
GroupCallCenter.GroupCallCenterEnhancedReportingScheduledReportAddRequest
AlpacaLibrary Auto-Generated Java File
Request to add a group level call center reporting scheduled report.
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static class |
GroupCallCenter.GroupCallCenterEnhancedReportingScheduledReportDeleteRequest
AlpacaLibrary Auto-Generated Java File
Request to delete a group level call center reporting scheduled report.
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static class |
GroupCallCenter.GroupCallCenterEnhancedReportingScheduledReportGetActiveListRequest
AlpacaLibrary Auto-Generated Java File
Request to get a list of active group level call center reporting scheduled reports.
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static class |
GroupCallCenter.GroupCallCenterEnhancedReportingScheduledReportGetActiveListResponse
AlpacaLibrary Auto-Generated Java File
Response to GroupCallCenterEnhancedReportingScheduledReportGetActiveListRequest Contains a table with column headings : "Schedule Name", "Description", "Created By", "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring".
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static class |
GroupCallCenter.GroupCallCenterEnhancedReportingScheduledReportGetCompletedListRequest
AlpacaLibrary Auto-Generated Java File
Request to get a list of completed group level call center reporting scheduled reports.
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static class |
GroupCallCenter.GroupCallCenterEnhancedReportingScheduledReportGetCompletedListResponse
AlpacaLibrary Auto-Generated Java File
Response to GroupCallCenterEnhancedReportingScheduledReportGetCompletedListRequest Contains a table with column headings : "Schedule Name", "Description", "Created By", "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring".
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static class |
GroupCallCenter.GroupCallCenterEnhancedReportingScheduledReportGetListRequest
AlpacaLibrary Auto-Generated Java File
Request to get a list of group level call center reporting scheduled reports.
|
static class |
GroupCallCenter.GroupCallCenterEnhancedReportingScheduledReportGetListResponse
AlpacaLibrary Auto-Generated Java File
Response to GroupCallCenterEnhancedReportingScheduledReportGetListRequest.
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static class |
GroupCallCenter.GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest
AlpacaLibrary Auto-Generated Java File
Request to get all the call center reporting scheduled report in a group that uses a given group level report template.
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static class |
GroupCallCenter.GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse
AlpacaLibrary Auto-Generated Java File
Response to GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest.
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static class |
GroupCallCenter.GroupCallCenterEnhancedReportingScheduledReportGetRequest
AlpacaLibrary Auto-Generated Java File
Request to get a group level call center reporting scheduled report.
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static class |
GroupCallCenter.GroupCallCenterEnhancedReportingScheduledReportGetResponse
AlpacaLibrary Auto-Generated Java File
Response to GroupCallCenterEnhancedReportingScheduledReportGetRequest.
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static class |
GroupCallCenter.GroupCallCenterEnhancedReportingScheduledReportModifyRequest
AlpacaLibrary Auto-Generated Java File
Request to modify a group level call center reporting scheduled report.
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static class |
GroupCallCenter.GroupCallCenterForcedForwardingGetRequest
AlpacaLibrary Auto-Generated Java File
Get a call center's forced forwarding settings.
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static class |
GroupCallCenter.GroupCallCenterForcedForwardingGetResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterForcedForwardingGetRequest20.
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static class |
GroupCallCenter.GroupCallCenterForcedForwardingModifyRequest
AlpacaLibrary Auto-Generated Java File
Modify a call center's forced forwarding settings.
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static class |
GroupCallCenter.GroupCallCenterGetAgentListRequest
AlpacaLibrary Auto-Generated Java File
Get a list of agents assigned to a call center.
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static class |
GroupCallCenter.GroupCallCenterGetAgentListResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterGetAgentListRequest.
|
static class |
GroupCallCenter.GroupCallCenterGetAnnouncementRequest
AlpacaLibrary Auto-Generated Java File
Get a call center's announcement settings.
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static class |
GroupCallCenter.GroupCallCenterGetAnnouncementResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterGetAnnouncementRequest20.
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static class |
GroupCallCenter.GroupCallCenterGetAvailableAgentListRequest
AlpacaLibrary Auto-Generated Java File
Get a list of users that can be assigned as agents to a given type of Call Center.
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static class |
GroupCallCenter.GroupCallCenterGetAvailableAgentListResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterGetAvailableAgentListRequest.
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static class |
GroupCallCenter.GroupCallCenterGetAvailableSupervisorListRequest
AlpacaLibrary Auto-Generated Java File
Get a list of users that can be assigned as supervisors to a Call Center.
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static class |
GroupCallCenter.GroupCallCenterGetAvailableSupervisorListResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterGetAvailableSupervisorListRequest.
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static class |
GroupCallCenter.GroupCallCenterGetDistinctiveRingingRequest
AlpacaLibrary Auto-Generated Java File
Get the distinctive ringing configuration values for call center.
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static class |
GroupCallCenter.GroupCallCenterGetDistinctiveRingingResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterGetDistinctiveRingingRequest.
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static class |
GroupCallCenter.GroupCallCenterGetDNISAgentListRequest
AlpacaLibrary Auto-Generated Java File
Get a list of agent who selected the DNIS as the outgoing call.
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static class |
GroupCallCenter.GroupCallCenterGetDNISAgentListResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterGetDNISAgentListRequest.
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static class |
GroupCallCenter.GroupCallCenterGetDNISAnnouncementRequest
AlpacaLibrary Auto-Generated Java File
Get a call center's DNIS Announcements The response is either a GroupCallCenterGetDNISAnnouncementRequest20 or an ErrorResponse.
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static class |
GroupCallCenter.GroupCallCenterGetDNISAnnouncementResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterGetDNISAnnouncementRequest20.
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static class |
GroupCallCenter.GroupCallCenterGetDNISListRequest
AlpacaLibrary Auto-Generated Java File
Get a list of DNIS that are configured for a Call Center.
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static class |
GroupCallCenter.GroupCallCenterGetDNISListResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterGetDNISListResponse.
|
static class |
GroupCallCenter.GroupCallCenterGetDNISRequest
AlpacaLibrary Auto-Generated Java File
Get a call center's DNIS.
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static class |
GroupCallCenter.GroupCallCenterGetDNISResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterGetDNISResponse.
|
static class |
GroupCallCenter.GroupCallCenterGetInstanceListRequest
AlpacaLibrary Auto-Generated Java File
Get a list of Call Center instances within a group.
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static class |
GroupCallCenter.GroupCallCenterGetInstanceListResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterGetInstanceListRequest.
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static class |
GroupCallCenter.GroupCallCenterGetInstanceQueueStatusRequest
AlpacaLibrary Auto-Generated Java File
Get Call Center queue status.
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static class |
GroupCallCenter.GroupCallCenterGetInstanceQueueStatusResponse
AlpacaLibrary Auto-Generated Java File
Contains Call Center queue status and a table with column headings: "User Id", "First Name", "Last Name", "Phone Number", "Extension", "Department", "Email Address".
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static class |
GroupCallCenter.GroupCallCenterGetInstanceRequest
AlpacaLibrary Auto-Generated Java File
Request to get all the information of a Call Center instance.
|
static class |
GroupCallCenter.GroupCallCenterGetInstanceResponse
AlpacaLibrary Auto-Generated Java File
Response to GroupCallCenterGetInstanceRequest19sp1.
|
static class |
GroupCallCenter.GroupCallCenterGetInstanceStatisticsReportingRequest
AlpacaLibrary Auto-Generated Java File
Request to get the call center statistics reporting settings.
|
static class |
GroupCallCenter.GroupCallCenterGetInstanceStatisticsReportingResponse
AlpacaLibrary Auto-Generated Java File
Response to GroupCallCenterGetInstanceStatisticsReportingRequest17sp1.
|
static class |
GroupCallCenter.GroupCallCenterGetInstanceStatisticsRequest
AlpacaLibrary Auto-Generated Java File
Get Call Center queue and agent statistics.
|
static class |
GroupCallCenter.GroupCallCenterGetInstanceStatisticsResponse
AlpacaLibrary Auto-Generated Java File
Contains Call Center statistics.
|
static class |
GroupCallCenter.GroupCallCenterGetRequest
AlpacaLibrary Auto-Generated Java File
Request the Group level data associated with Call Center.
|
static class |
GroupCallCenter.GroupCallCenterGetResponse
AlpacaLibrary Auto-Generated Java File
Response to GroupCallCenterGetRequest17sp4.
|
static class |
GroupCallCenter.GroupCallCenterGetRoutingPolicyRequest
AlpacaLibrary Auto-Generated Java File
Request the group call center routing policy.
|
static class |
GroupCallCenter.GroupCallCenterGetRoutingPolicyResponse
AlpacaLibrary Auto-Generated Java File
Response to GroupCallCenterGetRoutingPolicyRequest.
|
static class |
GroupCallCenter.GroupCallCenterGetSupervisorListRequest
AlpacaLibrary Auto-Generated Java File
Get a list of supervisors assigned to a call center.
|
static class |
GroupCallCenter.GroupCallCenterGetSupervisorListResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterGetSupervisorListRequest16.
|
static class |
GroupCallCenter.GroupCallCenterGetUnlicensedAgentListRequest
AlpacaLibrary Auto-Generated Java File
Get a list of unlicensed users who are preventing the Call Center from upgrading to another type.
|
static class |
GroupCallCenter.GroupCallCenterGetUnlicensedAgentListResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterGetUnlicensedAgentListRequest.
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static class |
GroupCallCenter.GroupCallCenterHolidayServiceGetRequest
AlpacaLibrary Auto-Generated Java File
Get a call center's holiday service settings.
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static class |
GroupCallCenter.GroupCallCenterHolidayServiceGetResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterHolidayServiceGetRequest20.
|
static class |
GroupCallCenter.GroupCallCenterHolidayServiceModifyRequest
AlpacaLibrary Auto-Generated Java File
Modify a call center's holiday service settings.
|
static class |
GroupCallCenter.GroupCallCenterModifyActiveInstanceListRequest
AlpacaLibrary Auto-Generated Java File
Request to set the active status of Call Center instances.
|
static class |
GroupCallCenter.GroupCallCenterModifyAgentListRequest
AlpacaLibrary Auto-Generated Java File
Request to modify the agent list for a call center.
|
static class |
GroupCallCenter.GroupCallCenterModifyAnnouncementRequest
AlpacaLibrary Auto-Generated Java File
Modify a call center's announcement settings.
|
static class |
GroupCallCenter.GroupCallCenterModifyDistinctiveRingingRequest
AlpacaLibrary Auto-Generated Java File
Modify the distinctive ringing configuration values for call center.
|
static class |
GroupCallCenter.GroupCallCenterModifyDNISAnnouncementRequest
AlpacaLibrary Auto-Generated Java File
Modify a call center DNIS announcement settings.
|
static class |
GroupCallCenter.GroupCallCenterModifyDNISParametersRequest
AlpacaLibrary Auto-Generated Java File
Modify the setting that are configured for all the DNIS in a Call Center.
|
static class |
GroupCallCenter.GroupCallCenterModifyDNISRequest
AlpacaLibrary Auto-Generated Java File
Modify a call center's DNIS settings.
|
static class |
GroupCallCenter.GroupCallCenterModifyInstanceRequest
AlpacaLibrary Auto-Generated Java File
Request to modify a Call Center instance.
|
static class |
GroupCallCenter.GroupCallCenterModifyInstanceStatisticsReportingRequest
AlpacaLibrary Auto-Generated Java File
Modify the Call Center statistics reporting frequency and destination.
|
static class |
GroupCallCenter.GroupCallCenterModifyInstanceWeightedCallDistributionRequest
AlpacaLibrary Auto-Generated Java File
Request to modify the weighted call distribution of a Call Center instance.
|
static class |
GroupCallCenter.GroupCallCenterModifyRequest
AlpacaLibrary Auto-Generated Java File
Modify the group level data associated with Call Center and the active status of Call Center instances.
|
static class |
GroupCallCenter.GroupCallCenterModifyRoutingPolicyRequest
AlpacaLibrary Auto-Generated Java File
Modify the group call center routing policy.
|
static class |
GroupCallCenter.GroupCallCenterModifySupervisorListRequest
AlpacaLibrary Auto-Generated Java File
Request to modify the supervisor list for a call center.
|
static class |
GroupCallCenter.GroupCallCenterNightServiceGetRequest
AlpacaLibrary Auto-Generated Java File
Get a call center's night service settings.
|
static class |
GroupCallCenter.GroupCallCenterNightServiceGetResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterNightServiceGetRequest20.
|
static class |
GroupCallCenter.GroupCallCenterNightServiceModifyRequest
AlpacaLibrary Auto-Generated Java File
Modify a call center's night service settings.
|
static class |
GroupCallCenter.GroupCallCenterOverflowGetRequest
AlpacaLibrary Auto-Generated Java File
Get a call center's overflow settings.
|
static class |
GroupCallCenter.GroupCallCenterOverflowGetResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterOverflowGetRequest20.
|
static class |
GroupCallCenter.GroupCallCenterOverflowModifyRequest
AlpacaLibrary Auto-Generated Java File
Modify a call center's overflow settings.
|
static class |
GroupCallCenter.GroupCallCenterQueueCallDispositionCodeAddRequest
AlpacaLibrary Auto-Generated Java File
Add a Call Center Call Disposition Code.
|
static class |
GroupCallCenter.GroupCallCenterQueueCallDispositionCodeDeleteRequest
AlpacaLibrary Auto-Generated Java File
Delete a Call Center Call Disposition Code.
|
static class |
GroupCallCenter.GroupCallCenterQueueCallDispositionCodeGetListRequest
AlpacaLibrary Auto-Generated Java File
Get the list of Call Center Level and Organization Level Call Disposition Codes.
|
static class |
GroupCallCenter.GroupCallCenterQueueCallDispositionCodeGetListResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterQueueCallDispositionCodeGetListRequest.
|
static class |
GroupCallCenter.GroupCallCenterQueueCallDispositionCodeGetRequest
AlpacaLibrary Auto-Generated Java File
Get a Call Center Call Disposition Code.
|
static class |
GroupCallCenter.GroupCallCenterQueueCallDispositionCodeGetResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterQueueCallDispositionCodeGetRequest
|
static class |
GroupCallCenter.GroupCallCenterQueueCallDispositionCodeModifyRequest
AlpacaLibrary Auto-Generated Java File
Modify a Call Center Call Disposition Code.
|
static class |
GroupCallCenter.GroupCallCenterQueueCallDispositionCodeSettingsGetRequest
AlpacaLibrary Auto-Generated Java File
Request the user level data associated with Call Center Call Disposition Code Settings.
|
static class |
GroupCallCenter.GroupCallCenterQueueCallDispositionCodeSettingsGetResponse
AlpacaLibrary Auto-Generated Java File
Response to GroupCallCenterQueueCallDispositionCodeSettingsGetRequest.
|
static class |
GroupCallCenter.GroupCallCenterQueueCallDispositionCodeSettingsModifyRequest
AlpacaLibrary Auto-Generated Java File
Modify the enterprise level data associated with Call Center Agents Unavailable Code Settings.
|
static class |
GroupCallCenter.GroupCallCenterQueueStatusNotificationGetRequest
AlpacaLibrary Auto-Generated Java File
Get the status configuration for a given call center.
|
static class |
GroupCallCenter.GroupCallCenterQueueStatusNotificationGetResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterQueueStatusNotificationGetRequest.
|
static class |
GroupCallCenter.GroupCallCenterQueueStatusNotificationModifyRequest
AlpacaLibrary Auto-Generated Java File
Set the status configuration for a given call center.
|
static class |
GroupCallCenter.GroupCallCenterQueueThresholdsGetRequest
AlpacaLibrary Auto-Generated Java File
Get a call center's queue Thresholds settings.
|
static class |
GroupCallCenter.GroupCallCenterQueueThresholdsGetResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterQueueThresholdsGetRequest.
|
static class |
GroupCallCenter.GroupCallCenterQueueThresholdsModifyRequest
AlpacaLibrary Auto-Generated Java File
Modify a call center's queue Thresholds settings.
|
static class |
GroupCallCenter.GroupCallCenterStrandedCallGetRequest
AlpacaLibrary Auto-Generated Java File
Get a call center's stranded call settings.
|
static class |
GroupCallCenter.GroupCallCenterStrandedCallGetResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterStrandedCallGetRequest20.
|
static class |
GroupCallCenter.GroupCallCenterStrandedCallModifyRequest
AlpacaLibrary Auto-Generated Java File
Modify a call center's stranded call settings.
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static class |
GroupCallCenter.GroupCallCenterStrandedCallUnavailableGetRequest
AlpacaLibrary Auto-Generated Java File
Get a call center's stranded calls - unavailable settings.
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static class |
GroupCallCenter.GroupCallCenterStrandedCallUnavailableGetResponse
AlpacaLibrary Auto-Generated Java File
Response to the GroupCallCenterStrandedCallUnavailableGetRequest20.
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static class |
GroupCallCenter.GroupCallCenterStrandedCallUnavailableModifyRequest
AlpacaLibrary Auto-Generated Java File
Modify a call center's stranded calls - unavailable settings.
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group
outstandingRequests
broadWorksServer, populated
Constructor and Description |
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GroupCallCenter()
The serializable constructor for the GroupService
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GroupCallCenter(Group group)
Returns a GroupService Object with the User Assigned
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isPrimary, setPrimary, waitForLoad
getBroadWorksServer, hasPopulated, isPopulated, setBroadWorksServer, setPopulated
public static final ServiceTag<GroupCallCenter> tag
public GroupCallCenter.GroupCallCenterAgentThresholdDefaultProfileGetResponse callCenterAgentThresholdDefaultProfile
public GroupCallCenter.GroupCallCenterAgentThresholdProfileGetListResponse callCenterAgentThresholdProfileList
public List<GroupCallCenter.GroupCallCenterAgentThresholdProfileGetResponse> callCenterAgentThresholdProfile
public List<GroupCallCenter.GroupCallCenterBouncedCallGetResponse> callCenterBouncedCall
public GroupCallCenter.GroupCallCenterCallDispositionCodeGetListResponse callCenterCallDispositionCodeList
public List<GroupCallCenter.GroupCallCenterCallDispositionCodeGetResponse> callCenterCallDispositionCode
public List<GroupCallCenter.GroupCallCenterComfortMessageBypassGetResponse> callCenterComfortMessageBypass
public List<GroupCallCenter.GroupCallCenterDistinctiveRingingGetResponse> callCenterDistinctiveRinging
public GroupCallCenter.GroupCallCenterEnhancedReportingBrandingGetResponse callCenterEnhancedReportingBranding
public GroupCallCenter.GroupCallCenterEnhancedReportingGetResponse callCenterEnhancedReporting
public GroupCallCenter.GroupCallCenterEnhancedReportingReportTemplateGetListResponse callCenterEnhancedReportingReportTemplateList
public List<GroupCallCenter.GroupCallCenterEnhancedReportingReportTemplateGetResponse> callCenterEnhancedReportingReportTemplate
public GroupCallCenter.GroupCallCenterEnhancedReportingScheduledReportGetActiveListResponse callCenterEnhancedReportingScheduledReportActiveList
public GroupCallCenter.GroupCallCenterEnhancedReportingScheduledReportGetCompletedListResponse callCenterEnhancedReportingScheduledReportCompletedList
public GroupCallCenter.GroupCallCenterEnhancedReportingScheduledReportGetListResponse callCenterEnhancedReportingScheduledReportList
public List<GroupCallCenter.GroupCallCenterForcedForwardingGetResponse> callCenterForcedForwarding
public List<GroupCallCenter.GroupCallCenterGetAgentListResponse> callCenterAgentList
public List<GroupCallCenter.GroupCallCenterGetAnnouncementResponse> callCenterAnnouncement
public GroupCallCenter.GroupCallCenterGetDNISAgentListResponse callCenterDNISAgentList
public GroupCallCenter.GroupCallCenterGetDNISAnnouncementResponse callCenterDNISAnnouncement
public List<GroupCallCenter.GroupCallCenterGetDNISListResponse> callCenterDNISList
public List<GroupCallCenter.GroupCallCenterGetDNISResponse> callCenterDNIS
public GroupCallCenter.GroupCallCenterGetInstanceListResponse callCenterInstanceList
public List<GroupCallCenter.GroupCallCenterGetInstanceResponse> callCenterInstance
public List<GroupCallCenter.GroupCallCenterGetInstanceStatisticsReportingResponse> callCenterInstanceStatisticsReporting
public GroupCallCenter.GroupCallCenterGetResponse callCenter
public GroupCallCenter.GroupCallCenterGetRoutingPolicyResponse callCenterRoutingPolicy
public List<GroupCallCenter.GroupCallCenterGetSupervisorListResponse> callCenterSupervisorList
public List<GroupCallCenter.GroupCallCenterHolidayServiceGetResponse> callCenterHolidayService
public List<GroupCallCenter.GroupCallCenterNightServiceGetResponse> callCenterNightService
public List<GroupCallCenter.GroupCallCenterOverflowGetResponse> callCenterOverflow
public List<GroupCallCenter.GroupCallCenterQueueStatusNotificationGetResponse> callCenterQueueStatusNotification
public List<GroupCallCenter.GroupCallCenterQueueCallDispositionCodeGetListResponse> callCenterQueueCallDispositionCodeList
public List<GroupCallCenter.GroupCallCenterQueueCallDispositionCodeGetResponse> callCenterQueueCallDispositionCode
public List<GroupCallCenter.GroupCallCenterQueueCallDispositionCodeSettingsGetResponse> callCenterQueueCallDispositionCodeSettings
public List<GroupCallCenter.GroupCallCenterQueueThresholdsGetResponse> callCenterQueueThresholds
public List<GroupCallCenter.GroupCallCenterStrandedCallGetResponse> callCenterStrandedCall
@GwtIncompatible public GroupCallCenter(Group group)
group
- public GroupCallCenter()
public String getClassName()
@GwtIncompatible public GroupCallCenter.GroupCallCenterAgentThresholdDefaultProfileGetResponse getCallCenterAgentThresholdDefaultProfile()
@GwtIncompatible public GroupCallCenter.GroupCallCenterAgentThresholdProfileGetListResponse getCallCenterAgentThresholdProfileList()
@GwtIncompatible public List<GroupCallCenter.GroupCallCenterAgentThresholdProfileGetResponse> getCallCenterAgentThresholdProfile()
@GwtIncompatible public List<GroupCallCenter.GroupCallCenterBouncedCallGetResponse> getCallCenterBouncedCall()
@GwtIncompatible public GroupCallCenter.GroupCallCenterCallDispositionCodeGetListResponse getCallCenterCallDispositionCodeList()
@GwtIncompatible public List<GroupCallCenter.GroupCallCenterCallDispositionCodeGetResponse> getCallCenterCallDispositionCode()
@GwtIncompatible public List<GroupCallCenter.GroupCallCenterComfortMessageBypassGetResponse> getCallCenterComfortMessageBypass()
@GwtIncompatible public List<GroupCallCenter.GroupCallCenterDistinctiveRingingGetResponse> getCallCenterDistinctiveRinging()
@GwtIncompatible public GroupCallCenter.GroupCallCenterEnhancedReportingBrandingGetResponse getCallCenterEnhancedReportingBranding()
@GwtIncompatible public GroupCallCenter.GroupCallCenterEnhancedReportingGetResponse getCallCenterEnhancedReporting()
@GwtIncompatible public GroupCallCenter.GroupCallCenterEnhancedReportingReportTemplateGetListResponse getCallCenterEnhancedReportingReportTemplateList()
@GwtIncompatible public List<GroupCallCenter.GroupCallCenterEnhancedReportingReportTemplateGetResponse> getCallCenterEnhancedReportingReportTemplate()
@GwtIncompatible public GroupCallCenter.GroupCallCenterEnhancedReportingScheduledReportGetActiveListResponse getCallCenterEnhancedReportingScheduledReportActiveList()
@GwtIncompatible public GroupCallCenter.GroupCallCenterEnhancedReportingScheduledReportGetCompletedListResponse getCallCenterEnhancedReportingScheduledReportCompletedList()
@GwtIncompatible public GroupCallCenter.GroupCallCenterEnhancedReportingScheduledReportGetListResponse getCallCenterEnhancedReportingScheduledReportList()
@GwtIncompatible public List<GroupCallCenter.GroupCallCenterForcedForwardingGetResponse> getCallCenterForcedForwarding()
@GwtIncompatible public List<GroupCallCenter.GroupCallCenterGetAgentListResponse> getCallCenterAgentList()
@GwtIncompatible public List<GroupCallCenter.GroupCallCenterGetAnnouncementResponse> getCallCenterAnnouncement()
@GwtIncompatible public GroupCallCenter.GroupCallCenterGetDNISAgentListResponse getCallCenterDNISAgentList()
@GwtIncompatible public GroupCallCenter.GroupCallCenterGetDNISAnnouncementResponse getCallCenterDNISAnnouncement()
@GwtIncompatible public List<GroupCallCenter.GroupCallCenterGetDNISListResponse> getCallCenterDNISList()
@GwtIncompatible public List<GroupCallCenter.GroupCallCenterGetDNISResponse> getCallCenterDNIS()
@GwtIncompatible public GroupCallCenter.GroupCallCenterGetInstanceListResponse getCallCenterInstanceList()
@GwtIncompatible public List<GroupCallCenter.GroupCallCenterGetInstanceResponse> getCallCenterInstance()
@GwtIncompatible public List<GroupCallCenter.GroupCallCenterGetInstanceStatisticsReportingResponse> getCallCenterInstanceStatisticsReporting()
@GwtIncompatible public GroupCallCenter.GroupCallCenterGetResponse getCallCenter()
@GwtIncompatible public GroupCallCenter.GroupCallCenterGetRoutingPolicyResponse getCallCenterRoutingPolicy()
@GwtIncompatible public List<GroupCallCenter.GroupCallCenterGetSupervisorListResponse> getCallCenterSupervisorList()
@GwtIncompatible public List<GroupCallCenter.GroupCallCenterHolidayServiceGetResponse> getCallCenterHolidayService()
@GwtIncompatible public List<GroupCallCenter.GroupCallCenterNightServiceGetResponse> getCallCenterNightService()
@GwtIncompatible public List<GroupCallCenter.GroupCallCenterOverflowGetResponse> getCallCenterOverflow()
@GwtIncompatible public List<GroupCallCenter.GroupCallCenterQueueStatusNotificationGetResponse> getCallCenterQueueStatusNotification()
@GwtIncompatible public List<GroupCallCenter.GroupCallCenterQueueCallDispositionCodeGetListResponse> getCallCenterQueueCallDispositionCodeList()
@GwtIncompatible public List<GroupCallCenter.GroupCallCenterQueueCallDispositionCodeGetResponse> getCallCenterQueueCallDispositionCode()
@GwtIncompatible public List<GroupCallCenter.GroupCallCenterQueueCallDispositionCodeSettingsGetResponse> getCallCenterQueueCallDispositionCodeSettings()
@GwtIncompatible public List<GroupCallCenter.GroupCallCenterQueueThresholdsGetResponse> getCallCenterQueueThresholds()
@GwtIncompatible public List<GroupCallCenter.GroupCallCenterStrandedCallGetResponse> getCallCenterStrandedCall()
@GwtIncompatible public DefaultResponse populate()
populate
in class BroadWorksObject
@GwtIncompatible public void push(Group group)
push
in class BroadWorksGroupService
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