public class CallCenter extends Object
Modifier and Type | Class and Description |
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static class |
CallCenter.EnterpriseCallCenterAgentThresholdDefaultProfileGetRequest
AlpacaLibrary Auto-Generated Java File
Gets an existing default Call Center Agent Threshold Profile in an Enterprise.
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static class |
CallCenter.EnterpriseCallCenterAgentThresholdDefaultProfileGetResponse
AlpacaLibrary Auto-Generated Java File
Response to the EnterpriseCallCenterAgentThresholdDefaultProfileGetRequest.
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static class |
CallCenter.EnterpriseCallCenterAgentThresholdProfileAddAgentListRequest
AlpacaLibrary Auto-Generated Java File
Add agent(s) to a Agent Threshold Profile.
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static class |
CallCenter.EnterpriseCallCenterAgentThresholdProfileAddRequest
AlpacaLibrary Auto-Generated Java File
Add a new Call Center Agent Threshold Profile in an Enterprise.
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static class |
CallCenter.EnterpriseCallCenterAgentThresholdProfileDeleteAgentListRequest
AlpacaLibrary Auto-Generated Java File
Delete agent(s) from a Agent Threshold Profile.
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static class |
CallCenter.EnterpriseCallCenterAgentThresholdProfileDeleteRequest
AlpacaLibrary Auto-Generated Java File
Deletes an existing Call Center Agent Threshold Profile in an Enterprise.
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static class |
CallCenter.EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListRequest
AlpacaLibrary Auto-Generated Java File
Get the list of all Agents in the Enterprise that can be assigned to a given Call Center Agent Threshold Profile in an Enterprise.
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static class |
CallCenter.EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListResponse
AlpacaLibrary Auto-Generated Java File
Response to the EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListRequest.
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static class |
CallCenter.EnterpriseCallCenterAgentThresholdProfileGetListRequest
AlpacaLibrary Auto-Generated Java File
Get the list of Call Center Agent Threshold Profiles in the Enterprise.
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static class |
CallCenter.EnterpriseCallCenterAgentThresholdProfileGetListResponse
AlpacaLibrary Auto-Generated Java File
Response to the EnterpriseCallCenterAgentThresholdProfileGetListRequest.
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static class |
CallCenter.EnterpriseCallCenterAgentThresholdProfileGetRequest
AlpacaLibrary Auto-Generated Java File
Gets an existing non-default Call Center Agent Threshold Profile in an Enterprise.
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static class |
CallCenter.EnterpriseCallCenterAgentThresholdProfileGetResponse
AlpacaLibrary Auto-Generated Java File
Response to the EnterpriseCallCenterAgentThresholdProfileGetRequest.
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static class |
CallCenter.EnterpriseCallCenterAgentThresholdProfileModifyRequest
AlpacaLibrary Auto-Generated Java File
Modifies an existing Call Center Agent Threshold Profile in the Enterprise.
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static class |
CallCenter.EnterpriseCallCenterAgentUnavailableCodeAddRequest
AlpacaLibrary Auto-Generated Java File
Add a Call Center Agent Unavailable Code.
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static class |
CallCenter.EnterpriseCallCenterAgentUnavailableCodeDeleteRequest
AlpacaLibrary Auto-Generated Java File
Delete a Call Center Agent Unavailable Code.
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static class |
CallCenter.EnterpriseCallCenterAgentUnavailableCodeGetListRequest
AlpacaLibrary Auto-Generated Java File
Get the list of Call Center Agent Unavailable Codes.
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static class |
CallCenter.EnterpriseCallCenterAgentUnavailableCodeGetListResponse
AlpacaLibrary Auto-Generated Java File
Response to the EnterpriseCallCenterAgentUnavailableCodeGetListRequest.
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static class |
CallCenter.EnterpriseCallCenterAgentUnavailableCodeGetRequest
AlpacaLibrary Auto-Generated Java File
Get a Call Center Agent Unavailable Code.
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static class |
CallCenter.EnterpriseCallCenterAgentUnavailableCodeGetResponse
AlpacaLibrary Auto-Generated Java File
Response to the EnterpriseCallCenterAgentUnavailableCodeGetRequest
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static class |
CallCenter.EnterpriseCallCenterAgentUnavailableCodeModifyRequest
AlpacaLibrary Auto-Generated Java File
Modify a Call Center Agent Unavailable Code.
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static class |
CallCenter.EnterpriseCallCenterAgentUnavailableCodeSettingsGetRequest
AlpacaLibrary Auto-Generated Java File
Request the enterprise level data associated with Call Center Agents Unavailable Code Settings.
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static class |
CallCenter.EnterpriseCallCenterAgentUnavailableCodeSettingsGetResponse
AlpacaLibrary Auto-Generated Java File
Response to EnterpriseCallCenterAgentUnavailableCodeSettingsGetRequest17sp4.
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static class |
CallCenter.EnterpriseCallCenterAgentUnavailableCodeSettingsModifyRequest
AlpacaLibrary Auto-Generated Java File
Modify the enterprise level data associated with Call Center Agents Unavailable Code Settings.
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static class |
CallCenter.EnterpriseCallCenterCallDispositionCodeAddRequest
AlpacaLibrary Auto-Generated Java File
Add a Call Center Call Disposition Code.
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static class |
CallCenter.EnterpriseCallCenterCallDispositionCodeDeleteRequest
AlpacaLibrary Auto-Generated Java File
Delete a Call Center Call Disposition Code.
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static class |
CallCenter.EnterpriseCallCenterCallDispositionCodeGetListRequest
AlpacaLibrary Auto-Generated Java File
Get the list of Call Center Call Disposition Codes.
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static class |
CallCenter.EnterpriseCallCenterCallDispositionCodeGetListResponse
AlpacaLibrary Auto-Generated Java File
Response to the EnterpriseCallCenterCallDispositionCodeGetListRequest.
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static class |
CallCenter.EnterpriseCallCenterCallDispositionCodeGetRequest
AlpacaLibrary Auto-Generated Java File
Get a Call Center Call Disposition Code.
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static class |
CallCenter.EnterpriseCallCenterCallDispositionCodeGetResponse
AlpacaLibrary Auto-Generated Java File
Response to the EnterpriseCallCenterCallDispositionCodeGetRequest
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static class |
CallCenter.EnterpriseCallCenterCallDispositionCodeGetUsageListRequest
AlpacaLibrary Auto-Generated Java File
Get the list of Call Centers and Route Points using the specified disposition code.
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static class |
CallCenter.EnterpriseCallCenterCallDispositionCodeGetUsageListResponse
AlpacaLibrary Auto-Generated Java File
Response to the EnterpriseCallCenterCallDispositionCodeGetUsageListRequest.
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static class |
CallCenter.EnterpriseCallCenterCallDispositionCodeModifyActiveListRequest
AlpacaLibrary Auto-Generated Java File
Request to set the active status of Call Center Call Disposition Codes.
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static class |
CallCenter.EnterpriseCallCenterCallDispositionCodeModifyRequest
AlpacaLibrary Auto-Generated Java File
Modify a Call Center Call Disposition Code.
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static class |
CallCenter.EnterpriseCallCenterCurrentAndPastAgentGetListRequest
AlpacaLibrary Auto-Generated Java File
Request to all the current and past agents in the enterprise.
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static class |
CallCenter.EnterpriseCallCenterCurrentAndPastAgentGetListResponse
AlpacaLibrary Auto-Generated Java File
Response to the EnterpriseCallCenterCurrentAndPastAgentGetListRequest.
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static class |
CallCenter.EnterpriseCallCenterCurrentAndPastCallCenterGetListRequest
AlpacaLibrary Auto-Generated Java File
Request to get all the current and past call centers for the enterprise.
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static class |
CallCenter.EnterpriseCallCenterCurrentAndPastCallCenterGetListResponse
AlpacaLibrary Auto-Generated Java File
Response to the EnterpriseCallCenterCurrentAndPastCallCenterGetListRequest.
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static class |
CallCenter.EnterpriseCallCenterCurrentAndPastDNISGetListRequest
AlpacaLibrary Auto-Generated Java File
Request to get all the past and current DNIS for the Call Center for the enterprise.
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static class |
CallCenter.EnterpriseCallCenterCurrentAndPastDNISGetListResponse
AlpacaLibrary Auto-Generated Java File
Response to the EnterpriseCallCenterCurrentAndPastDNISGetListRequest.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingBrandingGetRequest
AlpacaLibrary Auto-Generated Java File
Request to get the enterprise branding information.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingBrandingGetResponse
AlpacaLibrary Auto-Generated Java File
Response to the EnterpriseCallCenterEnhancedReportingBrandingGetRequest.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingBrandingModifyRequest
AlpacaLibrary Auto-Generated Java File
Request to modify the enterprise branding configuration.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListRequest
AlpacaLibrary Auto-Generated Java File
Request to get all enabled call center report template for an enterprise.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListResponse
AlpacaLibrary Auto-Generated Java File
Response to EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListRequest.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingGetRequest
AlpacaLibrary Auto-Generated Java File
Request to get an enterprise level call center enhanced reporting setting.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingGetResponse
AlpacaLibrary Auto-Generated Java File
Response to EnterpriseCallCenterEnhancedReportingGetRequest19.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingModifyRequest
AlpacaLibrary Auto-Generated Java File
Request to modify enterprise level call center enhanced reporting settings.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingReportTemplateAddRequest
AlpacaLibrary Auto-Generated Java File
Request to add an Enterprise level call center report template.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingReportTemplateDeleteRequest
AlpacaLibrary Auto-Generated Java File
Request to delete an enterprise level call center report template.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingReportTemplateGetListRequest
AlpacaLibrary Auto-Generated Java File
Request to get enterprise level call center report template list.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingReportTemplateGetListResponse
AlpacaLibrary Auto-Generated Java File
Response to EnterpriseCallCenterEnhancedReportingReportTemplateGetListRequest.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingReportTemplateGetRequest
AlpacaLibrary Auto-Generated Java File
Request to get an enterprise level call center report template.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingReportTemplateGetResponse
AlpacaLibrary Auto-Generated Java File
Response to EnterpriseCallCenterEnhancedReportingReportTemplateGetRequest.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingReportTemplateModifyRequest
AlpacaLibrary Auto-Generated Java File
Request to modify an enterprise level call center report template.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportAddRequest
AlpacaLibrary Auto-Generated Java File
Request to add an enterprise level call center reporting scheduled report.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportDeleteRequest
AlpacaLibrary Auto-Generated Java File
Request to delete an enterprise level call center reporting scheduled report.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListRequest
AlpacaLibrary Auto-Generated Java File
Request to get a list of active enterprise level call center reporting scheduled reports.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListResponse
AlpacaLibrary Auto-Generated Java File
Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListRequest.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListRequest
AlpacaLibrary Auto-Generated Java File
Request to get a list of completed enterprise level call center reporting scheduled reports.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListResponse
AlpacaLibrary Auto-Generated Java File
Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListRequest Contains a table with column headings : "Schedule Name", "Description", "Created By", "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring".
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportGetListRequest
AlpacaLibrary Auto-Generated Java File
Request to get a list of enterprise level call center reporting scheduled reports.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportGetListResponse
AlpacaLibrary Auto-Generated Java File
Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetListRequest.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest
AlpacaLibrary Auto-Generated Java File
Request to get all the call center reporting scheduled report in an enterprise that uses a given enterprise level report template.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse
AlpacaLibrary Auto-Generated Java File
Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportGetRequest
AlpacaLibrary Auto-Generated Java File
Request to get an enterprise level call center reporting scheduled report.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportGetResponse
AlpacaLibrary Auto-Generated Java File
Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetRequest.
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static class |
CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportModifyRequest
AlpacaLibrary Auto-Generated Java File
Request to modify an enterprise level call center reporting scheduled report.
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static class |
CallCenter.EnterpriseCallCenterGetRequest
AlpacaLibrary Auto-Generated Java File
Request the enterprise level data associated with Call Center.
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static class |
CallCenter.EnterpriseCallCenterGetResponse
AlpacaLibrary Auto-Generated Java File
Response to EnterpriseCallCenterGetRequest17sp4.
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static class |
CallCenter.EnterpriseCallCenterGetRoutingPolicyRequest
AlpacaLibrary Auto-Generated Java File
Request the enterprise call center routing policy.
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static class |
CallCenter.EnterpriseCallCenterGetRoutingPolicyResponse
AlpacaLibrary Auto-Generated Java File
Response to EnterpriseCallCenterGetRoutingPolicyRequest.
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static class |
CallCenter.EnterpriseCallCenterModifyRequest
AlpacaLibrary Auto-Generated Java File
Modify the enterprise level data associated with Call Center The response is either a SuccessResponse or an ErrorResponse.
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static class |
CallCenter.EnterpriseCallCenterModifyRoutingPolicyRequest
AlpacaLibrary Auto-Generated Java File
Modify the enterprise call center routing policy.
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static class |
CallCenter.SystemCallCenterEnhancedReportingBrandingGetRequest
AlpacaLibrary Auto-Generated Java File
Request to get the system branding information.
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static class |
CallCenter.SystemCallCenterEnhancedReportingBrandingGetResponse
AlpacaLibrary Auto-Generated Java File
Response to the SystemCallCenterEnhancedReportingBrandingGetRequest.
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static class |
CallCenter.SystemCallCenterEnhancedReportingBrandingModifyRequest
AlpacaLibrary Auto-Generated Java File
Request to modify the system branding configuration.
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static class |
CallCenter.SystemCallCenterEnhancedReportingDataTemplateGetListRequest
AlpacaLibrary Auto-Generated Java File
Request to get the list of data template and the corresponding information in the system.
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static class |
CallCenter.SystemCallCenterEnhancedReportingDataTemplateGetListResponse
AlpacaLibrary Auto-Generated Java File
Response to SystemCallCenterEnhancedReportingDataTemplateGetListRequest.
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static class |
CallCenter.SystemCallCenterEnhancedReportingGetRequest
AlpacaLibrary Auto-Generated Java File
Request to get the call center enhanced reporting system settings.
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static class |
CallCenter.SystemCallCenterEnhancedReportingGetResponse
AlpacaLibrary Auto-Generated Java File
Response to SystemCallCenterEnhancedReportingGetRequest.
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static class |
CallCenter.SystemCallCenterEnhancedReportingModifyRequest
AlpacaLibrary Auto-Generated Java File
Modify the system settings for call center enhanced reporting.
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static class |
CallCenter.SystemCallCenterEnhancedReportingReportTemplateAddRequest
AlpacaLibrary Auto-Generated Java File
Request to add a system level call center report template.
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static class |
CallCenter.SystemCallCenterEnhancedReportingReportTemplateDeleteRequest
AlpacaLibrary Auto-Generated Java File
Request to delete a system level call center report template.
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static class |
CallCenter.SystemCallCenterEnhancedReportingReportTemplateGetListRequest
AlpacaLibrary Auto-Generated Java File
Request to get system level call center report template list.
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static class |
CallCenter.SystemCallCenterEnhancedReportingReportTemplateGetListResponse
AlpacaLibrary Auto-Generated Java File
Response to SystemCallCenterEnhancedReportingReportTemplateGetListRequest.
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static class |
CallCenter.SystemCallCenterEnhancedReportingReportTemplateGetRequest
AlpacaLibrary Auto-Generated Java File
Request to get a system level call center report template.
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static class |
CallCenter.SystemCallCenterEnhancedReportingReportTemplateGetResponse
AlpacaLibrary Auto-Generated Java File
Response to SystemCallCenterEnhancedReportingReportTemplateGetRequest.
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static class |
CallCenter.SystemCallCenterEnhancedReportingReportTemplateModifyRequest
AlpacaLibrary Auto-Generated Java File
Request to modify a system level call center report template.
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static class |
CallCenter.SystemCallCenterEnhancedReportingScheduledReportGetActiveListRequest
AlpacaLibrary Auto-Generated Java File
Request to get the list of all active call center reporting scheduled reports in the system.
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static class |
CallCenter.SystemCallCenterEnhancedReportingScheduledReportGetActiveListResponse
AlpacaLibrary Auto-Generated Java File
Response to SystemCallCenterEnhancedReportingScheduledReportGetActiveListRequest Contains a table with column headings : "Scheduled Report Name", "Description", "Service Provider Id", "Is Enterprise", "Group Id", "Created By", "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring".
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static class |
CallCenter.SystemCallCenterEnhancedReportingScheduledReportGetCompletedListRequest
AlpacaLibrary Auto-Generated Java File
Request to get the list of all completed call center reporting scheduled reports in the system.
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static class |
CallCenter.SystemCallCenterEnhancedReportingScheduledReportGetCompletedListResponse
AlpacaLibrary Auto-Generated Java File
Response to SystemCallCenterEnhancedReportingScheduledReportGetCompletedListRequest Contains a table with column headings : "Scheduled Report Name", "Description", "Service Provider Id", "Is Enterprise", "Group Id", "Created By", "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring".
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static class |
CallCenter.SystemCallCenterEnhancedReportingScheduledReportGetListRequest
AlpacaLibrary Auto-Generated Java File
Request to get the list of all call center reporting scheduled reports in the system.
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static class |
CallCenter.SystemCallCenterEnhancedReportingScheduledReportGetListResponse
AlpacaLibrary Auto-Generated Java File
Response to SystemCallCenterEnhancedReportingScheduledReportGetListRequest.
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static class |
CallCenter.SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest
AlpacaLibrary Auto-Generated Java File
Request to get all the call center reporting scheduled report in the system that uses a given system level report template.
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static class |
CallCenter.SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse
AlpacaLibrary Auto-Generated Java File
Response to SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest.
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static class |
CallCenter.SystemCallCenterEnhancedReportingScheduledTaskParametersGetRequest
AlpacaLibrary Auto-Generated Java File
Request to get the system settings for the call center enhanced reporting scheduling tasks.
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static class |
CallCenter.SystemCallCenterEnhancedReportingScheduledTaskParametersGetResponse
AlpacaLibrary Auto-Generated Java File
Response to SystemCallCenterEnhancedReportingScheduledTaskParametersGetRequest
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static class |
CallCenter.SystemCallCenterEnhancedReportingScheduledTaskParametersModifyRequest
AlpacaLibrary Auto-Generated Java File
Modify the system settings for the call center enhanced reporting scheduling tasks.
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static class |
CallCenter.SystemCallCenterGetRequest
AlpacaLibrary Auto-Generated Java File
Request the system level data associated with Call Center.
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static class |
CallCenter.SystemCallCenterGetResponse
AlpacaLibrary Auto-Generated Java File
Response to SystemCallCenterGetRequest19.
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static class |
CallCenter.SystemCallCenterModifyRequest
AlpacaLibrary Auto-Generated Java File
Modify the system level data associated with Call Center.
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Constructor and Description |
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CallCenter() |
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