com.e_c_group.bwptk.services
Class CallCenter

java.lang.Object
  com.e_c_group.bwptk.services.CallCenter

public class CallCenter
extends java.lang.Object

Constructor Summary

CallCenter()

Method Summary

static Response	enterpriseCallCenterAgentUnavailableCodeAddRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String isActive, java.lang.String code, java.lang.String description) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterAgentUnavailableCodeDeleteRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String code) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterAgentUnavailableCodeGetListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterAgentUnavailableCodeGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String code) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterAgentUnavailableCodeModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String code, java.lang.String isActive, java.lang.String description) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterAgentUnavailableCodeSettingsGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterAgentUnavailableCodeSettingsModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String enableAgentUnavailableCodes, java.lang.String defaultAgentUnavailableCodeOnDND, java.lang.String defaultAgentUnavailableCodeOnPersonalCalls, java.lang.String defaultAgentUnavailableCodeOnConsecutiveBounces, java.lang.String forceUseOfAgentUnavailableCodes, java.lang.String defaultAgentUnavailableCode, java.lang.String codeStateList) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterCallDispositionCodeAddRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String code, java.lang.String isActive, java.lang.String description) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterCallDispositionCodeDeleteRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String code) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterCallDispositionCodeGetListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterCallDispositionCodeGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String code) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterCallDispositionCodeGetUsageListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String code) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterCallDispositionCodeModifyActiveListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String callDispositionCodeActivation) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterCallDispositionCodeModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String code, java.lang.String isActive, java.lang.String description) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterCurrentAndPastAgentGetListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String responseSizeLimit, java.lang.String searchCriteriaUserLastName, java.lang.String searchCriteriaUserFirstName, java.lang.String searchCriteriaExactUserGroup) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterCurrentAndPastCallCenterGetListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String isPremiumOnly, java.lang.String responseSizeLimit, java.lang.String searchCriteriaExactUserGroup, java.lang.String searchCriteriaCallCenterName) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterCurrentAndPastDNISGetListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String serviceUserId) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterEnhancedReportingBrandingGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterEnhancedReportingBrandingModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String brandingChoice, java.lang.String brandingFile) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterEnhancedReportingGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterEnhancedReportingModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String reportingServer, java.lang.String webStatisticSource) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterEnhancedReportingReportTemplateAddRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String name, java.lang.String description, java.lang.String dataTemplate, java.lang.String filterNumber, java.lang.String xsltTemplate, java.lang.String scope, java.lang.String isEnabled, java.lang.String isRealtimeReport, java.lang.String callCompletionThresholdParam, java.lang.String shortDurationThresholdParam, java.lang.String serviceLevelThresholdParam, java.lang.String serviceLevelInclusionsParam, java.lang.String serviceLevelObjectiveThresholdParam, java.lang.String abandonedCallThresholdParam, java.lang.String serviceLevelThresholdParamNumber, java.lang.String abandonedCallThresholdParamNumber, java.lang.String filterValue) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterEnhancedReportingReportTemplateDeleteRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String name) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterEnhancedReportingReportTemplateGetListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterEnhancedReportingReportTemplateGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String name) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterEnhancedReportingReportTemplateModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String name, java.lang.String newName, java.lang.String description, java.lang.String xsltTemplate, java.lang.String scope, java.lang.String isEnabled, java.lang.String isRealtimeReport, java.lang.String filterNumber, java.lang.String filterValue) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterEnhancedReportingScheduledReportAddRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String name, java.lang.String description, java.lang.String reportTemplate, java.lang.String schedule, java.lang.String samplingPeriod, java.lang.String startDayOfWeek, java.lang.String reportTimeZone, java.lang.String reportDateFormat, java.lang.String reportTimeFormat, java.lang.String reportInterval, java.lang.String reportFormat, java.lang.String agent, java.lang.String callCompletionThresholdSeconds, java.lang.String shortDurationThresholdSeconds, java.lang.String serviceLevelThresholdSeconds, java.lang.String serviceLevelInclusions, java.lang.String serviceLevelObjectivePercentage, java.lang.String abandonedCallThresholdSeconds, java.lang.String emailAddress) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterEnhancedReportingScheduledReportDeleteRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String name) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterEnhancedReportingScheduledReportGetActiveListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String responseSizeLimit, java.lang.String searchCriteriaCallCenterScheduledReportName, java.lang.String searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor, java.lang.String searchCriteriaExactCallCenterReportTemplateKey) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String responseSizeLimit, java.lang.String searchCriteriaCallCenterScheduledReportName, java.lang.String searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor, java.lang.String searchCriteriaExactCallCenterReportTemplateKey) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterEnhancedReportingScheduledReportGetListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String responseSizeLimit, java.lang.String searchCriteriaCallCenterScheduledReportName, java.lang.String searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor, java.lang.String searchCriteriaExactCallCenterReportTemplateKey) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String name) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterEnhancedReportingScheduledReportGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String name) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterEnhancedReportingScheduledReportModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String name, java.lang.String newName, java.lang.String description, java.lang.String schedule, java.lang.String samplingPeriod, java.lang.String startDayOfWeek, java.lang.String reportTimeZone, java.lang.String reportDateFormat, java.lang.String reportTimeFormat, java.lang.String reportInterval, java.lang.String reportFormat, java.lang.String agent, java.lang.String callCompletionThresholdSeconds, java.lang.String shortDurationThresholdSeconds, java.lang.String serviceLevelThresholdSeconds, java.lang.String serviceLevelInclusions, java.lang.String serviceLevelObjectivePercentage, java.lang.String abandonedCallThresholdSeconds, java.lang.String emailAddress) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterGetRoutingPolicyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String useSystemDefaultGuardTimer, java.lang.String enableGuardTimer, java.lang.String guardTimerSeconds, java.lang.String useSystemDefaultUnavailableSettings, java.lang.String forceAgentUnavailableOnDNDActivation, java.lang.String forceAgentUnavailableOnPersonalCalls, java.lang.String forceAgentUnavailableOnBouncedCallLimit, java.lang.String numberConsecutiveBouncedCallsToForceAgentUnavailable) Add a Call Center Agent Unavailable Code.
static Response	enterpriseCallCenterModifyRoutingPolicyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String routingPolicy, java.lang.String routingPriorityOrder) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterAddAgentListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId, java.lang.String agentUserId) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterAddDNISRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String dnisKey, java.lang.String dnisPhoneNumber, java.lang.String extension, java.lang.String useCustomCLIDSettings, java.lang.String callingLineIdPhoneNumber, java.lang.String callingLineIdLastName, java.lang.String callingLineIdFirstName, java.lang.String useCustomDnisAnnouncementSettings, java.lang.String priority, java.lang.String allowOutgoingACDCall) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterAddSupervisorListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId, java.lang.String supervisorUserId) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterAgentUnavailableCodeAddRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String isActive, java.lang.String code, java.lang.String description) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterAgentUnavailableCodeDeleteRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String code) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterAgentUnavailableCodeGetListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterAgentUnavailableCodeGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String code) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterAgentUnavailableCodeModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String code, java.lang.String isActive, java.lang.String description) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterAgentUnavailableCodeSettingsGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterAgentUnavailableCodeSettingsModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String enableAgentUnavailableCodes, java.lang.String defaultAgentUnavailableCodeOnDND, java.lang.String defaultAgentUnavailableCodeOnPersonalCalls, java.lang.String defaultAgentUnavailableCodeOnConsecutiveBounces, java.lang.String forceUseOfAgentUnavailableCodes, java.lang.String defaultAgentUnavailableCode, java.lang.String codeStateList) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterBouncedCallModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId, java.lang.String isActive, java.lang.String numberOfRingsBeforeBouncingCall, java.lang.String enableTransfer, java.lang.String transferPhoneNumber, java.lang.String bounceCallWhenAgentUnavailable, java.lang.String alertCallCenterCallOnHold, java.lang.String alertCallCenterCallOnHoldSeconds, java.lang.String bounceCallCenterCallOnHold, java.lang.String bounceCallCenterCallOnHoldSeconds) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterCallDispositionCodeAddRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String code, java.lang.String isActive, java.lang.String description) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterCallDispositionCodeDeleteRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String code) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterCallDispositionCodeGetListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterCallDispositionCodeGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String code) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterCallDispositionCodeGetUsageListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String code) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterCallDispositionCodeModifyActiveListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String callDispositionCodeActivation) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterCallDispositionCodeModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String code, java.lang.String isActive, java.lang.String description) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterCurrentAndPastAgentGetListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String responseSizeLimit, java.lang.String searchCriteriaUserLastName, java.lang.String searchCriteriaUserFirstName) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterCurrentAndPastCallCenterGetListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String isPremiumOnly, java.lang.String groupId, java.lang.String responseSizeLimit, java.lang.String searchCriteriaCallCenterName) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterCurrentAndPastDNISGetListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String serviceUserId) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterDeleteAgentListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId, java.lang.String agentUserId) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterDeleteDNISRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String dnisKey) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterDeleteInstanceRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterDeleteSupervisorListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId, java.lang.String supervisorUserId) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterDistinctiveRingingGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterDistinctiveRingingModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId, java.lang.String distinctiveRingingCallCenterCalls, java.lang.String distinctiveRingingRingPatternForCallCenter, java.lang.String distinctiveRingingForceDeliveryRingPattern) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterEnhancedReportingBrandingGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterEnhancedReportingBrandingModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String brandingChoice, java.lang.String brandingFile) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterEnhancedReportingGetAvailableReportTemplateListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterEnhancedReportingGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterEnhancedReportingModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String reportingServer, java.lang.String webStatisticSource) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterEnhancedReportingReportTemplateAddRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String name, java.lang.String description, java.lang.String dataTemplate, java.lang.String filterNumber, java.lang.String xsltTemplate, java.lang.String scope, java.lang.String isEnabled, java.lang.String isRealtimeReport, java.lang.String callCompletionThresholdParam, java.lang.String shortDurationThresholdParam, java.lang.String serviceLevelThresholdParam, java.lang.String serviceLevelInclusionsParam, java.lang.String serviceLevelObjectiveThresholdParam, java.lang.String abandonedCallThresholdParam, java.lang.String serviceLevelThresholdParamNumber, java.lang.String abandonedCallThresholdParamNumber, java.lang.String filterValue) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterEnhancedReportingReportTemplateDeleteRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String name) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterEnhancedReportingReportTemplateGetListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterEnhancedReportingReportTemplateGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String name) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterEnhancedReportingReportTemplateModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String name, java.lang.String newName, java.lang.String description, java.lang.String xsltTemplate, java.lang.String scope, java.lang.String isEnabled, java.lang.String isRealtimeReport, java.lang.String filterNumber, java.lang.String filterValue) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterEnhancedReportingScheduledReportAddRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String name, java.lang.String description, java.lang.String reportTemplate, java.lang.String schedule, java.lang.String samplingPeriod, java.lang.String startDayOfWeek, java.lang.String reportTimeZone, java.lang.String reportDateFormat, java.lang.String reportTimeFormat, java.lang.String reportInterval, java.lang.String reportFormat, java.lang.String agent, java.lang.String callCompletionThresholdSeconds, java.lang.String shortDurationThresholdSeconds, java.lang.String serviceLevelThresholdSeconds, java.lang.String serviceLevelInclusions, java.lang.String serviceLevelObjectivePercentage, java.lang.String abandonedCallThresholdSeconds, java.lang.String emailAddress) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterEnhancedReportingScheduledReportDeleteRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String name) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterEnhancedReportingScheduledReportGetActiveListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String responseSizeLimit, java.lang.String searchCriteriaCallCenterScheduledReportName, java.lang.String searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor, java.lang.String searchCriteriaExactCallCenterReportTemplateKey) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterEnhancedReportingScheduledReportGetCompletedListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String responseSizeLimit, java.lang.String searchCriteriaCallCenterScheduledReportName, java.lang.String searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor, java.lang.String searchCriteriaExactCallCenterReportTemplateKey) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterEnhancedReportingScheduledReportGetListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String responseSizeLimit, java.lang.String searchCriteriaCallCenterScheduledReportName, java.lang.String searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor, java.lang.String searchCriteriaExactCallCenterReportTemplateKey) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String name) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterEnhancedReportingScheduledReportGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String name) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterEnhancedReportingScheduledReportModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String name, java.lang.String newName, java.lang.String description, java.lang.String schedule, java.lang.String samplingPeriod, java.lang.String startDayOfWeek, java.lang.String reportTimeZone, java.lang.String reportDateFormat, java.lang.String reportTimeFormat, java.lang.String reportInterval, java.lang.String reportFormat, java.lang.String agent, java.lang.String callCompletionThresholdSeconds, java.lang.String shortDurationThresholdSeconds, java.lang.String serviceLevelThresholdSeconds, java.lang.String serviceLevelInclusions, java.lang.String serviceLevelObjectivePercentage, java.lang.String abandonedCallThresholdSeconds, java.lang.String emailAddress) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterGetAgentListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId, java.lang.String responseSizeLimit, java.lang.String searchCriteriaUserLastName, java.lang.String searchCriteriaUserFirstName, java.lang.String searchCriteriaExactUserDepartment, java.lang.String searchCriteriaExactUserGroup) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterGetAvailableAgentListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String callCenterType, java.lang.String responseSizeLimit, java.lang.String searchCriteriaUserLastName, java.lang.String searchCriteriaUserFirstName, java.lang.String searchCriteriaExactUserDepartment, java.lang.String searchCriteriaExactUserGroup) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterGetAvailableSupervisorListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String responseSizeLimit, java.lang.String searchCriteriaUserLastName, java.lang.String searchCriteriaUserFirstName, java.lang.String searchCriteriaExactUserDepartment, java.lang.String searchCriteriaExactUserGroup) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterGetDistinctiveRingingRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterGetDNISAgentListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String dnisKey) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterGetDNISAnnouncementRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String dnisKey) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterGetDNISListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterGetDNISRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String dnisKey) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterGetInstanceListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String groupDepartmentName) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterGetInstanceQueueStatusRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterGetRoutingPolicyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterGetUnlicensedAgentListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId, java.lang.String callCenterType) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterModifyActiveInstanceListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceActivation) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterModifyAgentListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId, java.lang.String agentUserIdList) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterModifyDistinctiveRingingRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId, java.lang.String distinctiveRingingCallCenterCalls, java.lang.String distinctiveRingingRingPatternForCallCenter, java.lang.String distinctiveRingingForceDeliveryRingPattern) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterModifyDNISAnnouncementRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String dnisKey, java.lang.String playEntranceMessage, java.lang.String mandatoryEntranceMessage, java.lang.String entranceAudioMessageSelection, java.lang.String entranceMessageAudioUrlList, java.lang.String entranceMessageAudioFileList, java.lang.String entranceVideoMessageSelection, java.lang.String entranceMessageVideoUrlList, java.lang.String entranceMessageVideoFileList, java.lang.String playPeriodicComfortMessage, java.lang.String timeBetweenComfortMessagesSeconds, java.lang.String periodicComfortAudioMessageSelection, java.lang.String periodicComfortMessageAudioUrlList, java.lang.String periodicComfortMessageAudioFileList, java.lang.String periodicComfortVideoMessageSelection, java.lang.String periodicComfortMessageVideoUrlList, java.lang.String periodicComfortMessageVideoFileList, java.lang.String enableMediaOnHoldForQueuedCalls, java.lang.String mediaOnHoldSource, java.lang.String playWhisperMessage, java.lang.String whisperAudioMessageSelection, java.lang.String whisperMessageAudioUrlList, java.lang.String whisperMessageAudioFileList, java.lang.String whisperVideoMessageSelection, java.lang.String whisperMessageVideoUrlList, java.lang.String whisperMessageVideoFileList, java.lang.String estimatedWaitMessageOptionsModify) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterModifyDNISParametersRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId, java.lang.String displayDNISNumber, java.lang.String displayDNISName, java.lang.String promoteCallsFromPriority1to0, java.lang.String promoteCallsFromPriority2to1, java.lang.String promoteCallsFromPriority3to2, java.lang.String promoteCallsFromPriority1to0Seconds, java.lang.String promoteCallsFromPriority2to1Seconds, java.lang.String promoteCallsFromPriority3to2Seconds) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterModifyDNISRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String dnisKey, java.lang.String newDNISName, java.lang.String dnisPhoneNumber, java.lang.String extension, java.lang.String useCustomCLIDSettings, java.lang.String callingLineIdPhoneNumber, java.lang.String callingLineIdLastName, java.lang.String callingLineIdFirstName, java.lang.String useCustomDnisAnnouncementSettings, java.lang.String priority, java.lang.String allowOutgoingACDCall) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterModifyInstanceWeightedCallDistributionRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId, java.lang.String agentWeight) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String useSystemDefaultGuardTimer, java.lang.String enableGuardTimer, java.lang.String guardTimerSeconds, java.lang.String useSystemDefaultUnavailableSettings, java.lang.String forceAgentUnavailableOnDNDActivation, java.lang.String forceAgentUnavailableOnPersonalCalls, java.lang.String forceAgentUnavailableOnBouncedCallLimit, java.lang.String numberConsecutiveBouncedCallsToForceAgentUnavailable) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterModifyRoutingPolicyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceProviderId, java.lang.String groupId, java.lang.String routingPolicy, java.lang.String routingPriorityOrder) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterQueueCallDispositionCodeAddRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId, java.lang.String code, java.lang.String isActive, java.lang.String description) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterQueueCallDispositionCodeDeleteRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId, java.lang.String code) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterQueueCallDispositionCodeGetListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterQueueCallDispositionCodeGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId, java.lang.String code) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterQueueCallDispositionCodeModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId, java.lang.String code, java.lang.String isActive, java.lang.String description) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterQueueCallDispositionCodeSettingsGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterQueueCallDispositionCodeSettingsModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId, java.lang.String enableCallDispositionCodes, java.lang.String includeOrganizationCodes, java.lang.String forceUseOfCallDispositionCodes, java.lang.String defaultCallDispositionCode, java.lang.String callDispositionCodeActivation) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterQueueStatusNotificationGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId) Add a Call Center Agent Unavailable Code.
static Response	groupCallCenterQueueStatusNotificationModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId, java.lang.String enableQueueStatusNotification, java.lang.String enableQueueDepthThreshold, java.lang.String enableWaitingTimeThreshold, java.lang.String numberOfCallsThreshold, java.lang.String waitingTimeOfCallsThreshold) Add a Call Center Agent Unavailable Code.
static Response	systemCallCenterEnhancedReportingBrandingGetRequest(BroadWorksServer bws, boolean readFromCache) Add a Call Center Agent Unavailable Code.
static Response	systemCallCenterEnhancedReportingBrandingModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String brandingChoice, java.lang.String customBrandingFile) Add a Call Center Agent Unavailable Code.
static Response	systemCallCenterEnhancedReportingDataTemplateGetListRequest(BroadWorksServer bws, boolean readFromCache) Add a Call Center Agent Unavailable Code.
static Response	systemCallCenterEnhancedReportingGetRequest(BroadWorksServer bws, boolean readFromCache) Add a Call Center Agent Unavailable Code.
static Response	systemCallCenterEnhancedReportingModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String archiveReports, java.lang.String reportApplicationURL, java.lang.String repositoryApplicationURL) Add a Call Center Agent Unavailable Code.
static Response	systemCallCenterEnhancedReportingReportTemplateAddRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String name, java.lang.String description, java.lang.String dataTemplate, java.lang.String filterNumber, java.lang.String xsltTemplate, java.lang.String scope, java.lang.String isEnabled, java.lang.String isRealtimeReport, java.lang.String callCompletionThresholdParam, java.lang.String shortDurationThresholdParam, java.lang.String serviceLevelThresholdParam, java.lang.String serviceLevelInclusionsParam, java.lang.String serviceLevelObjectiveThresholdParam, java.lang.String abandonedCallThresholdParam, java.lang.String serviceLevelThresholdParamNumber, java.lang.String abandonedCallThresholdParamNumber, java.lang.String filterValue) Add a Call Center Agent Unavailable Code.
static Response	systemCallCenterEnhancedReportingReportTemplateDeleteRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String name) Add a Call Center Agent Unavailable Code.
static Response	systemCallCenterEnhancedReportingReportTemplateGetListRequest(BroadWorksServer bws, boolean readFromCache) Add a Call Center Agent Unavailable Code.
static Response	systemCallCenterEnhancedReportingReportTemplateGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String name) Add a Call Center Agent Unavailable Code.
static Response	systemCallCenterEnhancedReportingReportTemplateModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String name, java.lang.String newName, java.lang.String description, java.lang.String xsltTemplate, java.lang.String scope, java.lang.String isEnabled, java.lang.String isRealtimeReport, java.lang.String filterNumber, java.lang.String filterValue) Add a Call Center Agent Unavailable Code.
static Response	systemCallCenterEnhancedReportingScheduledReportGetActiveListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String responseSizeLimit, java.lang.String searchCriteriaCallCenterScheduledReportName, java.lang.String searchCriteriaGroupId, java.lang.String searchCriteriaExactCallCenterScheduledReportServiceProvider, java.lang.String searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor, java.lang.String searchCriteriaCallCenterReportTemplateName) Add a Call Center Agent Unavailable Code.
static Response	systemCallCenterEnhancedReportingScheduledReportGetCompletedListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String responseSizeLimit, java.lang.String searchCriteriaCallCenterScheduledReportName, java.lang.String searchCriteriaGroupId, java.lang.String searchCriteriaExactCallCenterScheduledReportServiceProvider, java.lang.String searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor, java.lang.String searchCriteriaCallCenterReportTemplateName) Add a Call Center Agent Unavailable Code.
static Response	systemCallCenterEnhancedReportingScheduledReportGetListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String responseSizeLimit, java.lang.String searchCriteriaCallCenterScheduledReportName, java.lang.String searchCriteriaGroupId, java.lang.String searchCriteriaExactCallCenterScheduledReportServiceProvider, java.lang.String searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor, java.lang.String searchCriteriaCallCenterReportTemplateName) Add a Call Center Agent Unavailable Code.
static Response	systemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String name) Add a Call Center Agent Unavailable Code.
static Response	systemCallCenterEnhancedReportingScheduledTaskParametersGetRequest(BroadWorksServer bws, boolean readFromCache) Add a Call Center Agent Unavailable Code.
static Response	systemCallCenterEnhancedReportingScheduledTaskParametersModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String scheduledReportSearchIntervalMinutes, java.lang.String maximumScheduledReportsPerInterval, java.lang.String deleteScheduledReportDaysAfterCompletion) Add a Call Center Agent Unavailable Code.
static Response	systemCallCenterModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String defaultFromAddress, java.lang.String statisticsSamplingPeriodMinutes, java.lang.String defaultEnableGuardTimer, java.lang.String defaultGuardTimerSeconds, java.lang.String forceAgentUnavailableOnDNDActivation, java.lang.String forceAgentUnavailableOnPersonalCalls, java.lang.String forceAgentUnavailableOnBouncedCallLimit, java.lang.String numberConsecutiveBouncedCallsToForceAgentUnavailable, java.lang.String defaultPlayRingWhenOfferCall, java.lang.String uniformCallDistributionPolicyScope, java.lang.String callHandlingSamplingPeriodMinutes, java.lang.String callHandlingMinimumSamplingSize, java.lang.String playToneToAgentForEmergencyCall, java.lang.String emergencyCallCLIDPrefix) Add a Call Center Agent Unavailable Code.
static Response	systemCallCenterReportingServerAddRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String name, java.lang.String url, java.lang.String netAddress, java.lang.String description) Add a Call Center Agent Unavailable Code.
static Response	systemCallCenterReportingServerDeleteRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String name) Add a Call Center Agent Unavailable Code.
static Response	systemCallCenterReportingServerGetCallCenterListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String reportingServerName) Add a Call Center Agent Unavailable Code.
static Response	systemCallCenterReportingServerGetListRequest(BroadWorksServer bws, boolean readFromCache) Add a Call Center Agent Unavailable Code.
static Response	systemCallCenterReportingServerModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String name, java.lang.String newName, java.lang.String url, java.lang.String netAddress, java.lang.String description) Add a Call Center Agent Unavailable Code.
static Response	userCallCenterAddSupervisedAgentListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String supervisorUserId, java.lang.String serviceUserId, java.lang.String agentUserId) Add a Call Center Agent Unavailable Code.
static Response	userCallCenterAgentDetailsGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String agentUserId) Add a Call Center Agent Unavailable Code.
static Response	userCallCenterAgentSignOutRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String agentUserId) Add a Call Center Agent Unavailable Code.
static Response	userCallCenterCallDispositionCodeGetAvailableListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String serviceUserId) Add a Call Center Agent Unavailable Code.
static Response	userCallCenterDeleteSupervisedAgentListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String supervisorUserId, java.lang.String serviceUserId, java.lang.String agentUserId) Add a Call Center Agent Unavailable Code.
static Response	userCallCenterEnhancedReportingReportTemplateParamInfoGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String reportTemplate) Add a Call Center Agent Unavailable Code.
static Response	userCallCenterEnhancedReportingScheduledReportDeleteRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String supervisorUserId, java.lang.String name) Add a Call Center Agent Unavailable Code.
static Response	userCallCenterEnhancedReportingScheduledReportGetRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String supervisorUserId, java.lang.String name) Add a Call Center Agent Unavailable Code.
static Response	userCallCenterEnhancedReportingScheduledReportModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String supervisorUserId, java.lang.String name, java.lang.String newName, java.lang.String description, java.lang.String schedule, java.lang.String samplingPeriod, java.lang.String startDayOfWeek, java.lang.String reportTimeZone, java.lang.String reportDateFormat, java.lang.String reportTimeFormat, java.lang.String reportInterval, java.lang.String reportFormat, java.lang.String agent, java.lang.String callCompletionThresholdSeconds, java.lang.String shortDurationThresholdSeconds, java.lang.String serviceLevelThresholdSeconds, java.lang.String serviceLevelInclusions, java.lang.String serviceLevelObjectivePercentage, java.lang.String abandonedCallThresholdSeconds, java.lang.String emailAddress) Add a Call Center Agent Unavailable Code.
static Response	userCallCenterGetAgentSupervisorListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String agentUserId, java.lang.String serviceUserId) Add a Call Center Agent Unavailable Code.
static Response	userCallCenterGetAvailableCallCenterListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String userId) Add a Call Center Agent Unavailable Code.
static Response	userCallCenterGetAvailableDNISListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String agentUserId) Add a Call Center Agent Unavailable Code.
static Response	userCallCenterGetSupervisedAgentListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String supervisorUserId, java.lang.String serviceUserId, java.lang.String responseSizeLimit, java.lang.String searchCriteriaModeOr, java.lang.String searchCriteriaUserLastName, java.lang.String searchCriteriaUserFirstName, java.lang.String searchCriteriaDn, java.lang.String searchCriteriaExtension) Add a Call Center Agent Unavailable Code.
static Response	userCallCenterGetSupervisorCallCenterListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String supervisorUserId) Add a Call Center Agent Unavailable Code.
static Response	userCallCenterModifyCallCenterListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String agentUserId, java.lang.String serviceUserIdList) Add a Call Center Agent Unavailable Code.
static Response	userCallCenterModifyRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String userId, java.lang.String agentACDState, java.lang.String agentUnavailableCode, java.lang.String useDefaultGuardTimer, java.lang.String enableGuardTimer, java.lang.String guardTimerSeconds, java.lang.String useSystemDefaultUnavailableSettings, java.lang.String forceAgentUnavailableOnDNDActivation, java.lang.String forceUnavailableOnPersonalCalls, java.lang.String forceAgentUnavailableOnBouncedCallLimit, java.lang.String numberConsecutiveBouncedCallsToForceAgentUnavailable, java.lang.String makeOutgoingCallsAsCallCenter, java.lang.String outgoingCallDNIS, java.lang.String callCenterAvailability) Add a Call Center Agent Unavailable Code.
static Response	userCallCenterModifySupervisedAgentListRequest(BroadWorksServer bws, boolean readFromCache, java.lang.String supervisorUserId, java.lang.String serviceUserId, java.lang.String agentUserIdList) Add a Call Center Agent Unavailable Code.

Methods inherited from class java.lang.Object

equals, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

CallCenter

public CallCenter()

Method Detail

enterpriseCallCenterAgentUnavailableCodeAddRequest

public static Response enterpriseCallCenterAgentUnavailableCodeAddRequest(BroadWorksServer bws,
                                                                          boolean readFromCache,
                                                                          java.lang.String serviceProviderId,
                                                                          java.lang.String isActive,
                                                                          java.lang.String code,
                                                                          java.lang.String description)
                                                                   throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

isActive -

code -

description -

Throws:

BwptkException

enterpriseCallCenterAgentUnavailableCodeDeleteRequest

public static Response enterpriseCallCenterAgentUnavailableCodeDeleteRequest(BroadWorksServer bws,
                                                                             boolean readFromCache,
                                                                             java.lang.String serviceProviderId,
                                                                             java.lang.String code)
                                                                      throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

code -

Throws:

BwptkException

enterpriseCallCenterAgentUnavailableCodeGetListRequest

public static Response enterpriseCallCenterAgentUnavailableCodeGetListRequest(BroadWorksServer bws,
                                                                              boolean readFromCache,
                                                                              java.lang.String serviceProviderId)
                                                                       throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

Throws:

BwptkException

enterpriseCallCenterAgentUnavailableCodeGetRequest

public static Response enterpriseCallCenterAgentUnavailableCodeGetRequest(BroadWorksServer bws,
                                                                          boolean readFromCache,
                                                                          java.lang.String serviceProviderId,
                                                                          java.lang.String code)
                                                                   throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

code -

Throws:

BwptkException

enterpriseCallCenterAgentUnavailableCodeModifyRequest

public static Response enterpriseCallCenterAgentUnavailableCodeModifyRequest(BroadWorksServer bws,
                                                                             boolean readFromCache,
                                                                             java.lang.String serviceProviderId,
                                                                             java.lang.String code,
                                                                             java.lang.String isActive,
                                                                             java.lang.String description)
                                                                      throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

code -

isActive -

description -

Throws:

BwptkException

enterpriseCallCenterAgentUnavailableCodeSettingsGetRequest

public static Response enterpriseCallCenterAgentUnavailableCodeSettingsGetRequest(BroadWorksServer bws,
                                                                                  boolean readFromCache,
                                                                                  java.lang.String serviceProviderId)
                                                                           throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

Throws:

BwptkException

enterpriseCallCenterAgentUnavailableCodeSettingsModifyRequest

public static Response enterpriseCallCenterAgentUnavailableCodeSettingsModifyRequest(BroadWorksServer bws,
                                                                                     boolean readFromCache,
                                                                                     java.lang.String serviceProviderId,
                                                                                     java.lang.String enableAgentUnavailableCodes,
                                                                                     java.lang.String defaultAgentUnavailableCodeOnDND,
                                                                                     java.lang.String defaultAgentUnavailableCodeOnPersonalCalls,
                                                                                     java.lang.String defaultAgentUnavailableCodeOnConsecutiveBounces,
                                                                                     java.lang.String forceUseOfAgentUnavailableCodes,
                                                                                     java.lang.String defaultAgentUnavailableCode,
                                                                                     java.lang.String codeStateList)
                                                                              throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

enableAgentUnavailableCodes -

defaultAgentUnavailableCodeOnDND -

defaultAgentUnavailableCodeOnPersonalCalls -

defaultAgentUnavailableCodeOnConsecutiveBounces -

forceUseOfAgentUnavailableCodes -

defaultAgentUnavailableCode -

codeStateList -

Throws:

BwptkException

enterpriseCallCenterCallDispositionCodeAddRequest

public static Response enterpriseCallCenterCallDispositionCodeAddRequest(BroadWorksServer bws,
                                                                         boolean readFromCache,
                                                                         java.lang.String serviceProviderId,
                                                                         java.lang.String code,
                                                                         java.lang.String isActive,
                                                                         java.lang.String description)
                                                                  throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

code -

isActive -

description -

Throws:

BwptkException

enterpriseCallCenterCallDispositionCodeDeleteRequest

public static Response enterpriseCallCenterCallDispositionCodeDeleteRequest(BroadWorksServer bws,
                                                                            boolean readFromCache,
                                                                            java.lang.String serviceProviderId,
                                                                            java.lang.String code)
                                                                     throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

code -

Throws:

BwptkException

enterpriseCallCenterCallDispositionCodeGetListRequest

public static Response enterpriseCallCenterCallDispositionCodeGetListRequest(BroadWorksServer bws,
                                                                             boolean readFromCache,
                                                                             java.lang.String serviceProviderId)
                                                                      throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

Throws:

BwptkException

enterpriseCallCenterCallDispositionCodeGetRequest

public static Response enterpriseCallCenterCallDispositionCodeGetRequest(BroadWorksServer bws,
                                                                         boolean readFromCache,
                                                                         java.lang.String serviceProviderId,
                                                                         java.lang.String code)
                                                                  throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

code -

Throws:

BwptkException

enterpriseCallCenterCallDispositionCodeGetUsageListRequest

public static Response enterpriseCallCenterCallDispositionCodeGetUsageListRequest(BroadWorksServer bws,
                                                                                  boolean readFromCache,
                                                                                  java.lang.String serviceProviderId,
                                                                                  java.lang.String code)
                                                                           throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

code -

Throws:

BwptkException

enterpriseCallCenterCallDispositionCodeModifyRequest

public static Response enterpriseCallCenterCallDispositionCodeModifyRequest(BroadWorksServer bws,
                                                                            boolean readFromCache,
                                                                            java.lang.String serviceProviderId,
                                                                            java.lang.String code,
                                                                            java.lang.String isActive,
                                                                            java.lang.String description)
                                                                     throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

code -

isActive -

description -

Throws:

BwptkException

enterpriseCallCenterCallDispositionCodeModifyActiveListRequest

public static Response enterpriseCallCenterCallDispositionCodeModifyActiveListRequest(BroadWorksServer bws,
                                                                                      boolean readFromCache,
                                                                                      java.lang.String serviceProviderId,
                                                                                      java.lang.String callDispositionCodeActivation)
                                                                               throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

callDispositionCodeActivation -

Throws:

BwptkException

enterpriseCallCenterCurrentAndPastAgentGetListRequest

public static Response enterpriseCallCenterCurrentAndPastAgentGetListRequest(BroadWorksServer bws,
                                                                             boolean readFromCache,
                                                                             java.lang.String serviceProviderId,
                                                                             java.lang.String responseSizeLimit,
                                                                             java.lang.String searchCriteriaUserLastName,
                                                                             java.lang.String searchCriteriaUserFirstName,
                                                                             java.lang.String searchCriteriaExactUserGroup)
                                                                      throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

responseSizeLimit -

searchCriteriaUserLastName -

searchCriteriaUserFirstName -

searchCriteriaExactUserGroup -

Throws:

BwptkException

enterpriseCallCenterCurrentAndPastCallCenterGetListRequest

public static Response enterpriseCallCenterCurrentAndPastCallCenterGetListRequest(BroadWorksServer bws,
                                                                                  boolean readFromCache,
                                                                                  java.lang.String serviceProviderId,
                                                                                  java.lang.String isPremiumOnly,
                                                                                  java.lang.String responseSizeLimit,
                                                                                  java.lang.String searchCriteriaExactUserGroup,
                                                                                  java.lang.String searchCriteriaCallCenterName)
                                                                           throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

isPremiumOnly -

responseSizeLimit -

searchCriteriaExactUserGroup -

searchCriteriaCallCenterName -

Throws:

BwptkException

enterpriseCallCenterCurrentAndPastDNISGetListRequest

public static Response enterpriseCallCenterCurrentAndPastDNISGetListRequest(BroadWorksServer bws,
                                                                            boolean readFromCache,
                                                                            java.lang.String serviceProviderId,
                                                                            java.lang.String serviceUserId)
                                                                     throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

serviceUserId -

Throws:

BwptkException

enterpriseCallCenterEnhancedReportingBrandingGetRequest

public static Response enterpriseCallCenterEnhancedReportingBrandingGetRequest(BroadWorksServer bws,
                                                                               boolean readFromCache,
                                                                               java.lang.String serviceProviderId)
                                                                        throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

Throws:

BwptkException

enterpriseCallCenterEnhancedReportingBrandingModifyRequest

public static Response enterpriseCallCenterEnhancedReportingBrandingModifyRequest(BroadWorksServer bws,
                                                                                  boolean readFromCache,
                                                                                  java.lang.String serviceProviderId,
                                                                                  java.lang.String brandingChoice,
                                                                                  java.lang.String brandingFile)
                                                                           throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

brandingChoice -

brandingFile -

Throws:

BwptkException

enterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListRequest

public static Response enterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListRequest(BroadWorksServer bws,
                                                                                                  boolean readFromCache,
                                                                                                  java.lang.String serviceProviderId)
                                                                                           throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

Throws:

BwptkException

enterpriseCallCenterEnhancedReportingGetRequest

public static Response enterpriseCallCenterEnhancedReportingGetRequest(BroadWorksServer bws,
                                                                       boolean readFromCache,
                                                                       java.lang.String serviceProviderId)
                                                                throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

Throws:

BwptkException

enterpriseCallCenterEnhancedReportingModifyRequest

public static Response enterpriseCallCenterEnhancedReportingModifyRequest(BroadWorksServer bws,
                                                                          boolean readFromCache,
                                                                          java.lang.String serviceProviderId,
                                                                          java.lang.String reportingServer,
                                                                          java.lang.String webStatisticSource)
                                                                   throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

reportingServer -

webStatisticSource -

Throws:

BwptkException

enterpriseCallCenterEnhancedReportingReportTemplateAddRequest

public static Response enterpriseCallCenterEnhancedReportingReportTemplateAddRequest(BroadWorksServer bws,
                                                                                     boolean readFromCache,
                                                                                     java.lang.String serviceProviderId,
                                                                                     java.lang.String name,
                                                                                     java.lang.String description,
                                                                                     java.lang.String dataTemplate,
                                                                                     java.lang.String filterNumber,
                                                                                     java.lang.String xsltTemplate,
                                                                                     java.lang.String scope,
                                                                                     java.lang.String isEnabled,
                                                                                     java.lang.String isRealtimeReport,
                                                                                     java.lang.String callCompletionThresholdParam,
                                                                                     java.lang.String shortDurationThresholdParam,
                                                                                     java.lang.String serviceLevelThresholdParam,
                                                                                     java.lang.String serviceLevelInclusionsParam,
                                                                                     java.lang.String serviceLevelObjectiveThresholdParam,
                                                                                     java.lang.String abandonedCallThresholdParam,
                                                                                     java.lang.String serviceLevelThresholdParamNumber,
                                                                                     java.lang.String abandonedCallThresholdParamNumber,
                                                                                     java.lang.String filterValue)
                                                                              throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

name -

description -

dataTemplate -

filterNumber -

xsltTemplate -

scope -

isEnabled -

isRealtimeReport -

callCompletionThresholdParam -

shortDurationThresholdParam -

serviceLevelThresholdParam -

serviceLevelInclusionsParam -

serviceLevelObjectiveThresholdParam -

abandonedCallThresholdParam -

serviceLevelThresholdParamNumber -

abandonedCallThresholdParamNumber -

filterValue -

Throws:

BwptkException

enterpriseCallCenterEnhancedReportingReportTemplateDeleteRequest

public static Response enterpriseCallCenterEnhancedReportingReportTemplateDeleteRequest(BroadWorksServer bws,
                                                                                        boolean readFromCache,
                                                                                        java.lang.String serviceProviderId,
                                                                                        java.lang.String name)
                                                                                 throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

name -

Throws:

BwptkException

enterpriseCallCenterEnhancedReportingReportTemplateGetListRequest

public static Response enterpriseCallCenterEnhancedReportingReportTemplateGetListRequest(BroadWorksServer bws,
                                                                                         boolean readFromCache,
                                                                                         java.lang.String serviceProviderId)
                                                                                  throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

Throws:

BwptkException

enterpriseCallCenterEnhancedReportingReportTemplateGetRequest

public static Response enterpriseCallCenterEnhancedReportingReportTemplateGetRequest(BroadWorksServer bws,
                                                                                     boolean readFromCache,
                                                                                     java.lang.String serviceProviderId,
                                                                                     java.lang.String name)
                                                                              throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

name -

Throws:

BwptkException

enterpriseCallCenterEnhancedReportingReportTemplateModifyRequest

public static Response enterpriseCallCenterEnhancedReportingReportTemplateModifyRequest(BroadWorksServer bws,
                                                                                        boolean readFromCache,
                                                                                        java.lang.String serviceProviderId,
                                                                                        java.lang.String name,
                                                                                        java.lang.String newName,
                                                                                        java.lang.String description,
                                                                                        java.lang.String xsltTemplate,
                                                                                        java.lang.String scope,
                                                                                        java.lang.String isEnabled,
                                                                                        java.lang.String isRealtimeReport,
                                                                                        java.lang.String filterNumber,
                                                                                        java.lang.String filterValue)
                                                                                 throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

name -

newName -

description -

xsltTemplate -

scope -

isEnabled -

isRealtimeReport -

filterNumber -

filterValue -

Throws:

BwptkException

enterpriseCallCenterEnhancedReportingScheduledReportAddRequest

public static Response enterpriseCallCenterEnhancedReportingScheduledReportAddRequest(BroadWorksServer bws,
                                                                                      boolean readFromCache,
                                                                                      java.lang.String serviceProviderId,
                                                                                      java.lang.String name,
                                                                                      java.lang.String description,
                                                                                      java.lang.String reportTemplate,
                                                                                      java.lang.String schedule,
                                                                                      java.lang.String samplingPeriod,
                                                                                      java.lang.String startDayOfWeek,
                                                                                      java.lang.String reportTimeZone,
                                                                                      java.lang.String reportDateFormat,
                                                                                      java.lang.String reportTimeFormat,
                                                                                      java.lang.String reportInterval,
                                                                                      java.lang.String reportFormat,
                                                                                      java.lang.String agent,
                                                                                      java.lang.String callCompletionThresholdSeconds,
                                                                                      java.lang.String shortDurationThresholdSeconds,
                                                                                      java.lang.String serviceLevelThresholdSeconds,
                                                                                      java.lang.String serviceLevelInclusions,
                                                                                      java.lang.String serviceLevelObjectivePercentage,
                                                                                      java.lang.String abandonedCallThresholdSeconds,
                                                                                      java.lang.String emailAddress)
                                                                               throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

name -

description -

reportTemplate -

schedule -

samplingPeriod -

startDayOfWeek -

reportTimeZone -

reportDateFormat -

reportTimeFormat -

reportInterval -

reportFormat -

agent -

callCompletionThresholdSeconds -

shortDurationThresholdSeconds -

serviceLevelThresholdSeconds -

serviceLevelInclusions -

serviceLevelObjectivePercentage -

abandonedCallThresholdSeconds -

emailAddress -

Throws:

BwptkException

enterpriseCallCenterEnhancedReportingScheduledReportDeleteRequest

public static Response enterpriseCallCenterEnhancedReportingScheduledReportDeleteRequest(BroadWorksServer bws,
                                                                                         boolean readFromCache,
                                                                                         java.lang.String serviceProviderId,
                                                                                         java.lang.String name)
                                                                                  throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

name -

Throws:

BwptkException

enterpriseCallCenterEnhancedReportingScheduledReportGetActiveListRequest

public static Response enterpriseCallCenterEnhancedReportingScheduledReportGetActiveListRequest(BroadWorksServer bws,
                                                                                                boolean readFromCache,
                                                                                                java.lang.String serviceProviderId,
                                                                                                java.lang.String responseSizeLimit,
                                                                                                java.lang.String searchCriteriaCallCenterScheduledReportName,
                                                                                                java.lang.String searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor,
                                                                                                java.lang.String searchCriteriaExactCallCenterReportTemplateKey)
                                                                                         throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

responseSizeLimit -

searchCriteriaCallCenterScheduledReportName -

searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor -

searchCriteriaExactCallCenterReportTemplateKey -

Throws:

BwptkException

enterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListRequest

public static Response enterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListRequest(BroadWorksServer bws,
                                                                                                   boolean readFromCache,
                                                                                                   java.lang.String serviceProviderId,
                                                                                                   java.lang.String responseSizeLimit,
                                                                                                   java.lang.String searchCriteriaCallCenterScheduledReportName,
                                                                                                   java.lang.String searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor,
                                                                                                   java.lang.String searchCriteriaExactCallCenterReportTemplateKey)
                                                                                            throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

responseSizeLimit -

searchCriteriaCallCenterScheduledReportName -

searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor -

searchCriteriaExactCallCenterReportTemplateKey -

Throws:

BwptkException

enterpriseCallCenterEnhancedReportingScheduledReportGetListRequest

public static Response enterpriseCallCenterEnhancedReportingScheduledReportGetListRequest(BroadWorksServer bws,
                                                                                          boolean readFromCache,
                                                                                          java.lang.String serviceProviderId,
                                                                                          java.lang.String responseSizeLimit,
                                                                                          java.lang.String searchCriteriaCallCenterScheduledReportName,
                                                                                          java.lang.String searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor,
                                                                                          java.lang.String searchCriteriaExactCallCenterReportTemplateKey)
                                                                                   throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

responseSizeLimit -

searchCriteriaCallCenterScheduledReportName -

searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor -

searchCriteriaExactCallCenterReportTemplateKey -

Throws:

BwptkException

enterpriseCallCenterEnhancedReportingScheduledReportGetRequest

public static Response enterpriseCallCenterEnhancedReportingScheduledReportGetRequest(BroadWorksServer bws,
                                                                                      boolean readFromCache,
                                                                                      java.lang.String serviceProviderId,
                                                                                      java.lang.String name)
                                                                               throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

name -

Throws:

BwptkException

enterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest

public static Response enterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest(BroadWorksServer bws,
                                                                                                             boolean readFromCache,
                                                                                                             java.lang.String serviceProviderId,
                                                                                                             java.lang.String name)
                                                                                                      throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

name -

Throws:

BwptkException

enterpriseCallCenterEnhancedReportingScheduledReportModifyRequest

public static Response enterpriseCallCenterEnhancedReportingScheduledReportModifyRequest(BroadWorksServer bws,
                                                                                         boolean readFromCache,
                                                                                         java.lang.String serviceProviderId,
                                                                                         java.lang.String name,
                                                                                         java.lang.String newName,
                                                                                         java.lang.String description,
                                                                                         java.lang.String schedule,
                                                                                         java.lang.String samplingPeriod,
                                                                                         java.lang.String startDayOfWeek,
                                                                                         java.lang.String reportTimeZone,
                                                                                         java.lang.String reportDateFormat,
                                                                                         java.lang.String reportTimeFormat,
                                                                                         java.lang.String reportInterval,
                                                                                         java.lang.String reportFormat,
                                                                                         java.lang.String agent,
                                                                                         java.lang.String callCompletionThresholdSeconds,
                                                                                         java.lang.String shortDurationThresholdSeconds,
                                                                                         java.lang.String serviceLevelThresholdSeconds,
                                                                                         java.lang.String serviceLevelInclusions,
                                                                                         java.lang.String serviceLevelObjectivePercentage,
                                                                                         java.lang.String abandonedCallThresholdSeconds,
                                                                                         java.lang.String emailAddress)
                                                                                  throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

name -

newName -

description -

schedule -

samplingPeriod -

startDayOfWeek -

reportTimeZone -

reportDateFormat -

reportTimeFormat -

reportInterval -

reportFormat -

agent -

callCompletionThresholdSeconds -

shortDurationThresholdSeconds -

serviceLevelThresholdSeconds -

serviceLevelInclusions -

serviceLevelObjectivePercentage -

abandonedCallThresholdSeconds -

emailAddress -

Throws:

BwptkException

enterpriseCallCenterGetRequest

public static Response enterpriseCallCenterGetRequest(BroadWorksServer bws,
                                                      boolean readFromCache,
                                                      java.lang.String serviceProviderId)
                                               throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

Throws:

BwptkException

enterpriseCallCenterGetRoutingPolicyRequest

public static Response enterpriseCallCenterGetRoutingPolicyRequest(BroadWorksServer bws,
                                                                   boolean readFromCache,
                                                                   java.lang.String serviceProviderId)
                                                            throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

Throws:

BwptkException

enterpriseCallCenterModifyRequest

public static Response enterpriseCallCenterModifyRequest(BroadWorksServer bws,
                                                         boolean readFromCache,
                                                         java.lang.String serviceProviderId,
                                                         java.lang.String useSystemDefaultGuardTimer,
                                                         java.lang.String enableGuardTimer,
                                                         java.lang.String guardTimerSeconds,
                                                         java.lang.String useSystemDefaultUnavailableSettings,
                                                         java.lang.String forceAgentUnavailableOnDNDActivation,
                                                         java.lang.String forceAgentUnavailableOnPersonalCalls,
                                                         java.lang.String forceAgentUnavailableOnBouncedCallLimit,
                                                         java.lang.String numberConsecutiveBouncedCallsToForceAgentUnavailable)
                                                  throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

useSystemDefaultGuardTimer -

enableGuardTimer -

guardTimerSeconds -

useSystemDefaultUnavailableSettings -

forceAgentUnavailableOnDNDActivation -

forceAgentUnavailableOnPersonalCalls -

forceAgentUnavailableOnBouncedCallLimit -

numberConsecutiveBouncedCallsToForceAgentUnavailable -

Throws:

BwptkException

enterpriseCallCenterModifyRoutingPolicyRequest

public static Response enterpriseCallCenterModifyRoutingPolicyRequest(BroadWorksServer bws,
                                                                      boolean readFromCache,
                                                                      java.lang.String serviceProviderId,
                                                                      java.lang.String routingPolicy,
                                                                      java.lang.String routingPriorityOrder)
                                                               throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

routingPolicy -

routingPriorityOrder -

Throws:

BwptkException

groupCallCenterAddAgentListRequest

public static Response groupCallCenterAddAgentListRequest(BroadWorksServer bws,
                                                          boolean readFromCache,
                                                          java.lang.String serviceUserId,
                                                          java.lang.String agentUserId)
                                                   throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

agentUserId -

Throws:

BwptkException

groupCallCenterAddDNISRequest

public static Response groupCallCenterAddDNISRequest(BroadWorksServer bws,
                                                     boolean readFromCache,
                                                     java.lang.String dnisKey,
                                                     java.lang.String dnisPhoneNumber,
                                                     java.lang.String extension,
                                                     java.lang.String useCustomCLIDSettings,
                                                     java.lang.String callingLineIdPhoneNumber,
                                                     java.lang.String callingLineIdLastName,
                                                     java.lang.String callingLineIdFirstName,
                                                     java.lang.String useCustomDnisAnnouncementSettings,
                                                     java.lang.String priority,
                                                     java.lang.String allowOutgoingACDCall)
                                              throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

dnisKey -

dnisPhoneNumber -

extension -

useCustomCLIDSettings -

callingLineIdPhoneNumber -

callingLineIdLastName -

callingLineIdFirstName -

useCustomDnisAnnouncementSettings -

priority -

allowOutgoingACDCall -

Throws:

BwptkException

groupCallCenterAddSupervisorListRequest

public static Response groupCallCenterAddSupervisorListRequest(BroadWorksServer bws,
                                                               boolean readFromCache,
                                                               java.lang.String serviceUserId,
                                                               java.lang.String supervisorUserId)
                                                        throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

supervisorUserId -

Throws:

BwptkException

groupCallCenterAgentUnavailableCodeAddRequest

public static Response groupCallCenterAgentUnavailableCodeAddRequest(BroadWorksServer bws,
                                                                     boolean readFromCache,
                                                                     java.lang.String serviceProviderId,
                                                                     java.lang.String groupId,
                                                                     java.lang.String isActive,
                                                                     java.lang.String code,
                                                                     java.lang.String description)
                                                              throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

isActive -

code -

description -

Throws:

BwptkException

groupCallCenterAgentUnavailableCodeDeleteRequest

public static Response groupCallCenterAgentUnavailableCodeDeleteRequest(BroadWorksServer bws,
                                                                        boolean readFromCache,
                                                                        java.lang.String serviceProviderId,
                                                                        java.lang.String groupId,
                                                                        java.lang.String code)
                                                                 throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

code -

Throws:

BwptkException

groupCallCenterAgentUnavailableCodeGetListRequest

public static Response groupCallCenterAgentUnavailableCodeGetListRequest(BroadWorksServer bws,
                                                                         boolean readFromCache,
                                                                         java.lang.String serviceProviderId,
                                                                         java.lang.String groupId)
                                                                  throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

Throws:

BwptkException

groupCallCenterAgentUnavailableCodeGetRequest

public static Response groupCallCenterAgentUnavailableCodeGetRequest(BroadWorksServer bws,
                                                                     boolean readFromCache,
                                                                     java.lang.String serviceProviderId,
                                                                     java.lang.String groupId,
                                                                     java.lang.String code)
                                                              throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

code -

Throws:

BwptkException

groupCallCenterAgentUnavailableCodeModifyRequest

public static Response groupCallCenterAgentUnavailableCodeModifyRequest(BroadWorksServer bws,
                                                                        boolean readFromCache,
                                                                        java.lang.String serviceProviderId,
                                                                        java.lang.String groupId,
                                                                        java.lang.String code,
                                                                        java.lang.String isActive,
                                                                        java.lang.String description)
                                                                 throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

code -

isActive -

description -

Throws:

BwptkException

groupCallCenterAgentUnavailableCodeSettingsGetRequest

public static Response groupCallCenterAgentUnavailableCodeSettingsGetRequest(BroadWorksServer bws,
                                                                             boolean readFromCache,
                                                                             java.lang.String serviceProviderId,
                                                                             java.lang.String groupId)
                                                                      throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

Throws:

BwptkException

groupCallCenterAgentUnavailableCodeSettingsModifyRequest

public static Response groupCallCenterAgentUnavailableCodeSettingsModifyRequest(BroadWorksServer bws,
                                                                                boolean readFromCache,
                                                                                java.lang.String serviceProviderId,
                                                                                java.lang.String groupId,
                                                                                java.lang.String enableAgentUnavailableCodes,
                                                                                java.lang.String defaultAgentUnavailableCodeOnDND,
                                                                                java.lang.String defaultAgentUnavailableCodeOnPersonalCalls,
                                                                                java.lang.String defaultAgentUnavailableCodeOnConsecutiveBounces,
                                                                                java.lang.String forceUseOfAgentUnavailableCodes,
                                                                                java.lang.String defaultAgentUnavailableCode,
                                                                                java.lang.String codeStateList)
                                                                         throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

enableAgentUnavailableCodes -

defaultAgentUnavailableCodeOnDND -

defaultAgentUnavailableCodeOnPersonalCalls -

defaultAgentUnavailableCodeOnConsecutiveBounces -

forceUseOfAgentUnavailableCodes -

defaultAgentUnavailableCode -

codeStateList -

Throws:

BwptkException

groupCallCenterBouncedCallModifyRequest

public static Response groupCallCenterBouncedCallModifyRequest(BroadWorksServer bws,
                                                               boolean readFromCache,
                                                               java.lang.String serviceUserId,
                                                               java.lang.String isActive,
                                                               java.lang.String numberOfRingsBeforeBouncingCall,
                                                               java.lang.String enableTransfer,
                                                               java.lang.String transferPhoneNumber,
                                                               java.lang.String bounceCallWhenAgentUnavailable,
                                                               java.lang.String alertCallCenterCallOnHold,
                                                               java.lang.String alertCallCenterCallOnHoldSeconds,
                                                               java.lang.String bounceCallCenterCallOnHold,
                                                               java.lang.String bounceCallCenterCallOnHoldSeconds)
                                                        throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

isActive -

numberOfRingsBeforeBouncingCall -

enableTransfer -

transferPhoneNumber -

bounceCallWhenAgentUnavailable -

alertCallCenterCallOnHold -

alertCallCenterCallOnHoldSeconds -

bounceCallCenterCallOnHold -

bounceCallCenterCallOnHoldSeconds -

Throws:

BwptkException

groupCallCenterCallDispositionCodeAddRequest

public static Response groupCallCenterCallDispositionCodeAddRequest(BroadWorksServer bws,
                                                                    boolean readFromCache,
                                                                    java.lang.String serviceProviderId,
                                                                    java.lang.String groupId,
                                                                    java.lang.String code,
                                                                    java.lang.String isActive,
                                                                    java.lang.String description)
                                                             throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

code -

isActive -

description -

Throws:

BwptkException

groupCallCenterCallDispositionCodeDeleteRequest

public static Response groupCallCenterCallDispositionCodeDeleteRequest(BroadWorksServer bws,
                                                                       boolean readFromCache,
                                                                       java.lang.String serviceProviderId,
                                                                       java.lang.String groupId,
                                                                       java.lang.String code)
                                                                throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

code -

Throws:

BwptkException

groupCallCenterCallDispositionCodeGetListRequest

public static Response groupCallCenterCallDispositionCodeGetListRequest(BroadWorksServer bws,
                                                                        boolean readFromCache,
                                                                        java.lang.String serviceProviderId,
                                                                        java.lang.String groupId)
                                                                 throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

Throws:

BwptkException

groupCallCenterCallDispositionCodeGetRequest

public static Response groupCallCenterCallDispositionCodeGetRequest(BroadWorksServer bws,
                                                                    boolean readFromCache,
                                                                    java.lang.String serviceProviderId,
                                                                    java.lang.String groupId,
                                                                    java.lang.String code)
                                                             throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

code -

Throws:

BwptkException

groupCallCenterCallDispositionCodeGetUsageListRequest

public static Response groupCallCenterCallDispositionCodeGetUsageListRequest(BroadWorksServer bws,
                                                                             boolean readFromCache,
                                                                             java.lang.String serviceProviderId,
                                                                             java.lang.String groupId,
                                                                             java.lang.String code)
                                                                      throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

code -

Throws:

BwptkException

groupCallCenterCallDispositionCodeModifyRequest

public static Response groupCallCenterCallDispositionCodeModifyRequest(BroadWorksServer bws,
                                                                       boolean readFromCache,
                                                                       java.lang.String serviceProviderId,
                                                                       java.lang.String groupId,
                                                                       java.lang.String code,
                                                                       java.lang.String isActive,
                                                                       java.lang.String description)
                                                                throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

code -

isActive -

description -

Throws:

BwptkException

groupCallCenterCallDispositionCodeModifyActiveListRequest

public static Response groupCallCenterCallDispositionCodeModifyActiveListRequest(BroadWorksServer bws,
                                                                                 boolean readFromCache,
                                                                                 java.lang.String serviceProviderId,
                                                                                 java.lang.String groupId,
                                                                                 java.lang.String callDispositionCodeActivation)
                                                                          throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

callDispositionCodeActivation -

Throws:

BwptkException

groupCallCenterCurrentAndPastAgentGetListRequest

public static Response groupCallCenterCurrentAndPastAgentGetListRequest(BroadWorksServer bws,
                                                                        boolean readFromCache,
                                                                        java.lang.String serviceProviderId,
                                                                        java.lang.String groupId,
                                                                        java.lang.String responseSizeLimit,
                                                                        java.lang.String searchCriteriaUserLastName,
                                                                        java.lang.String searchCriteriaUserFirstName)
                                                                 throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

responseSizeLimit -

searchCriteriaUserLastName -

searchCriteriaUserFirstName -

Throws:

BwptkException

groupCallCenterCurrentAndPastCallCenterGetListRequest

public static Response groupCallCenterCurrentAndPastCallCenterGetListRequest(BroadWorksServer bws,
                                                                             boolean readFromCache,
                                                                             java.lang.String serviceProviderId,
                                                                             java.lang.String isPremiumOnly,
                                                                             java.lang.String groupId,
                                                                             java.lang.String responseSizeLimit,
                                                                             java.lang.String searchCriteriaCallCenterName)
                                                                      throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

isPremiumOnly -

groupId -

responseSizeLimit -

searchCriteriaCallCenterName -

Throws:

BwptkException

groupCallCenterCurrentAndPastDNISGetListRequest

public static Response groupCallCenterCurrentAndPastDNISGetListRequest(BroadWorksServer bws,
                                                                       boolean readFromCache,
                                                                       java.lang.String serviceProviderId,
                                                                       java.lang.String groupId,
                                                                       java.lang.String serviceUserId)
                                                                throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

serviceUserId -

Throws:

BwptkException

groupCallCenterDeleteAgentListRequest

public static Response groupCallCenterDeleteAgentListRequest(BroadWorksServer bws,
                                                             boolean readFromCache,
                                                             java.lang.String serviceUserId,
                                                             java.lang.String agentUserId)
                                                      throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

agentUserId -

Throws:

BwptkException

groupCallCenterDeleteDNISRequest

public static Response groupCallCenterDeleteDNISRequest(BroadWorksServer bws,
                                                        boolean readFromCache,
                                                        java.lang.String dnisKey)
                                                 throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

dnisKey -

Throws:

BwptkException

groupCallCenterDeleteInstanceRequest

public static Response groupCallCenterDeleteInstanceRequest(BroadWorksServer bws,
                                                            boolean readFromCache,
                                                            java.lang.String serviceUserId)
                                                     throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

Throws:

BwptkException

groupCallCenterDeleteSupervisorListRequest

public static Response groupCallCenterDeleteSupervisorListRequest(BroadWorksServer bws,
                                                                  boolean readFromCache,
                                                                  java.lang.String serviceUserId,
                                                                  java.lang.String supervisorUserId)
                                                           throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

supervisorUserId -

Throws:

BwptkException

groupCallCenterDistinctiveRingingGetRequest

public static Response groupCallCenterDistinctiveRingingGetRequest(BroadWorksServer bws,
                                                                   boolean readFromCache,
                                                                   java.lang.String serviceUserId)
                                                            throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

Throws:

BwptkException

groupCallCenterDistinctiveRingingModifyRequest

public static Response groupCallCenterDistinctiveRingingModifyRequest(BroadWorksServer bws,
                                                                      boolean readFromCache,
                                                                      java.lang.String serviceUserId,
                                                                      java.lang.String distinctiveRingingCallCenterCalls,
                                                                      java.lang.String distinctiveRingingRingPatternForCallCenter,
                                                                      java.lang.String distinctiveRingingForceDeliveryRingPattern)
                                                               throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

distinctiveRingingCallCenterCalls -

distinctiveRingingRingPatternForCallCenter -

distinctiveRingingForceDeliveryRingPattern -

Throws:

BwptkException

groupCallCenterEnhancedReportingBrandingGetRequest

public static Response groupCallCenterEnhancedReportingBrandingGetRequest(BroadWorksServer bws,
                                                                          boolean readFromCache,
                                                                          java.lang.String serviceProviderId,
                                                                          java.lang.String groupId)
                                                                   throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

Throws:

BwptkException

groupCallCenterEnhancedReportingBrandingModifyRequest

public static Response groupCallCenterEnhancedReportingBrandingModifyRequest(BroadWorksServer bws,
                                                                             boolean readFromCache,
                                                                             java.lang.String serviceProviderId,
                                                                             java.lang.String groupId,
                                                                             java.lang.String brandingChoice,
                                                                             java.lang.String brandingFile)
                                                                      throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

brandingChoice -

brandingFile -

Throws:

BwptkException

groupCallCenterEnhancedReportingGetAvailableReportTemplateListRequest

public static Response groupCallCenterEnhancedReportingGetAvailableReportTemplateListRequest(BroadWorksServer bws,
                                                                                             boolean readFromCache,
                                                                                             java.lang.String serviceProviderId,
                                                                                             java.lang.String groupId)
                                                                                      throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

Throws:

BwptkException

groupCallCenterEnhancedReportingGetRequest

public static Response groupCallCenterEnhancedReportingGetRequest(BroadWorksServer bws,
                                                                  boolean readFromCache,
                                                                  java.lang.String serviceProviderId,
                                                                  java.lang.String groupId)
                                                           throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

Throws:

BwptkException

groupCallCenterEnhancedReportingModifyRequest

public static Response groupCallCenterEnhancedReportingModifyRequest(BroadWorksServer bws,
                                                                     boolean readFromCache,
                                                                     java.lang.String serviceProviderId,
                                                                     java.lang.String groupId,
                                                                     java.lang.String reportingServer,
                                                                     java.lang.String webStatisticSource)
                                                              throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

reportingServer -

webStatisticSource -

Throws:

BwptkException

groupCallCenterEnhancedReportingReportTemplateAddRequest

public static Response groupCallCenterEnhancedReportingReportTemplateAddRequest(BroadWorksServer bws,
                                                                                boolean readFromCache,
                                                                                java.lang.String serviceProviderId,
                                                                                java.lang.String groupId,
                                                                                java.lang.String name,
                                                                                java.lang.String description,
                                                                                java.lang.String dataTemplate,
                                                                                java.lang.String filterNumber,
                                                                                java.lang.String xsltTemplate,
                                                                                java.lang.String scope,
                                                                                java.lang.String isEnabled,
                                                                                java.lang.String isRealtimeReport,
                                                                                java.lang.String callCompletionThresholdParam,
                                                                                java.lang.String shortDurationThresholdParam,
                                                                                java.lang.String serviceLevelThresholdParam,
                                                                                java.lang.String serviceLevelInclusionsParam,
                                                                                java.lang.String serviceLevelObjectiveThresholdParam,
                                                                                java.lang.String abandonedCallThresholdParam,
                                                                                java.lang.String serviceLevelThresholdParamNumber,
                                                                                java.lang.String abandonedCallThresholdParamNumber,
                                                                                java.lang.String filterValue)
                                                                         throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

name -

description -

dataTemplate -

filterNumber -

xsltTemplate -

scope -

isEnabled -

isRealtimeReport -

callCompletionThresholdParam -

shortDurationThresholdParam -

serviceLevelThresholdParam -

serviceLevelInclusionsParam -

serviceLevelObjectiveThresholdParam -

abandonedCallThresholdParam -

serviceLevelThresholdParamNumber -

abandonedCallThresholdParamNumber -

filterValue -

Throws:

BwptkException

groupCallCenterEnhancedReportingReportTemplateDeleteRequest

public static Response groupCallCenterEnhancedReportingReportTemplateDeleteRequest(BroadWorksServer bws,
                                                                                   boolean readFromCache,
                                                                                   java.lang.String serviceProviderId,
                                                                                   java.lang.String groupId,
                                                                                   java.lang.String name)
                                                                            throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

name -

Throws:

BwptkException

groupCallCenterEnhancedReportingReportTemplateGetListRequest

public static Response groupCallCenterEnhancedReportingReportTemplateGetListRequest(BroadWorksServer bws,
                                                                                    boolean readFromCache,
                                                                                    java.lang.String serviceProviderId,
                                                                                    java.lang.String groupId)
                                                                             throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

Throws:

BwptkException

groupCallCenterEnhancedReportingReportTemplateGetRequest

public static Response groupCallCenterEnhancedReportingReportTemplateGetRequest(BroadWorksServer bws,
                                                                                boolean readFromCache,
                                                                                java.lang.String serviceProviderId,
                                                                                java.lang.String groupId,
                                                                                java.lang.String name)
                                                                         throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

name -

Throws:

BwptkException

groupCallCenterEnhancedReportingReportTemplateModifyRequest

public static Response groupCallCenterEnhancedReportingReportTemplateModifyRequest(BroadWorksServer bws,
                                                                                   boolean readFromCache,
                                                                                   java.lang.String serviceProviderId,
                                                                                   java.lang.String groupId,
                                                                                   java.lang.String name,
                                                                                   java.lang.String newName,
                                                                                   java.lang.String description,
                                                                                   java.lang.String xsltTemplate,
                                                                                   java.lang.String scope,
                                                                                   java.lang.String isEnabled,
                                                                                   java.lang.String isRealtimeReport,
                                                                                   java.lang.String filterNumber,
                                                                                   java.lang.String filterValue)
                                                                            throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

name -

newName -

description -

xsltTemplate -

scope -

isEnabled -

isRealtimeReport -

filterNumber -

filterValue -

Throws:

BwptkException

groupCallCenterEnhancedReportingScheduledReportAddRequest

public static Response groupCallCenterEnhancedReportingScheduledReportAddRequest(BroadWorksServer bws,
                                                                                 boolean readFromCache,
                                                                                 java.lang.String serviceProviderId,
                                                                                 java.lang.String groupId,
                                                                                 java.lang.String name,
                                                                                 java.lang.String description,
                                                                                 java.lang.String reportTemplate,
                                                                                 java.lang.String schedule,
                                                                                 java.lang.String samplingPeriod,
                                                                                 java.lang.String startDayOfWeek,
                                                                                 java.lang.String reportTimeZone,
                                                                                 java.lang.String reportDateFormat,
                                                                                 java.lang.String reportTimeFormat,
                                                                                 java.lang.String reportInterval,
                                                                                 java.lang.String reportFormat,
                                                                                 java.lang.String agent,
                                                                                 java.lang.String callCompletionThresholdSeconds,
                                                                                 java.lang.String shortDurationThresholdSeconds,
                                                                                 java.lang.String serviceLevelThresholdSeconds,
                                                                                 java.lang.String serviceLevelInclusions,
                                                                                 java.lang.String serviceLevelObjectivePercentage,
                                                                                 java.lang.String abandonedCallThresholdSeconds,
                                                                                 java.lang.String emailAddress)
                                                                          throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

name -

description -

reportTemplate -

schedule -

samplingPeriod -

startDayOfWeek -

reportTimeZone -

reportDateFormat -

reportTimeFormat -

reportInterval -

reportFormat -

agent -

callCompletionThresholdSeconds -

shortDurationThresholdSeconds -

serviceLevelThresholdSeconds -

serviceLevelInclusions -

serviceLevelObjectivePercentage -

abandonedCallThresholdSeconds -

emailAddress -

Throws:

BwptkException

groupCallCenterEnhancedReportingScheduledReportDeleteRequest

public static Response groupCallCenterEnhancedReportingScheduledReportDeleteRequest(BroadWorksServer bws,
                                                                                    boolean readFromCache,
                                                                                    java.lang.String serviceProviderId,
                                                                                    java.lang.String groupId,
                                                                                    java.lang.String name)
                                                                             throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

name -

Throws:

BwptkException

groupCallCenterEnhancedReportingScheduledReportGetActiveListRequest

public static Response groupCallCenterEnhancedReportingScheduledReportGetActiveListRequest(BroadWorksServer bws,
                                                                                           boolean readFromCache,
                                                                                           java.lang.String serviceProviderId,
                                                                                           java.lang.String groupId,
                                                                                           java.lang.String responseSizeLimit,
                                                                                           java.lang.String searchCriteriaCallCenterScheduledReportName,
                                                                                           java.lang.String searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor,
                                                                                           java.lang.String searchCriteriaExactCallCenterReportTemplateKey)
                                                                                    throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

responseSizeLimit -

searchCriteriaCallCenterScheduledReportName -

searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor -

searchCriteriaExactCallCenterReportTemplateKey -

Throws:

BwptkException

groupCallCenterEnhancedReportingScheduledReportGetCompletedListRequest

public static Response groupCallCenterEnhancedReportingScheduledReportGetCompletedListRequest(BroadWorksServer bws,
                                                                                              boolean readFromCache,
                                                                                              java.lang.String serviceProviderId,
                                                                                              java.lang.String groupId,
                                                                                              java.lang.String responseSizeLimit,
                                                                                              java.lang.String searchCriteriaCallCenterScheduledReportName,
                                                                                              java.lang.String searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor,
                                                                                              java.lang.String searchCriteriaExactCallCenterReportTemplateKey)
                                                                                       throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

responseSizeLimit -

searchCriteriaCallCenterScheduledReportName -

searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor -

searchCriteriaExactCallCenterReportTemplateKey -

Throws:

BwptkException

groupCallCenterEnhancedReportingScheduledReportGetListRequest

public static Response groupCallCenterEnhancedReportingScheduledReportGetListRequest(BroadWorksServer bws,
                                                                                     boolean readFromCache,
                                                                                     java.lang.String serviceProviderId,
                                                                                     java.lang.String groupId,
                                                                                     java.lang.String responseSizeLimit,
                                                                                     java.lang.String searchCriteriaCallCenterScheduledReportName,
                                                                                     java.lang.String searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor,
                                                                                     java.lang.String searchCriteriaExactCallCenterReportTemplateKey)
                                                                              throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

responseSizeLimit -

searchCriteriaCallCenterScheduledReportName -

searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor -

searchCriteriaExactCallCenterReportTemplateKey -

Throws:

BwptkException

groupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest

public static Response groupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest(BroadWorksServer bws,
                                                                                                        boolean readFromCache,
                                                                                                        java.lang.String serviceProviderId,
                                                                                                        java.lang.String groupId,
                                                                                                        java.lang.String name)
                                                                                                 throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

name -

Throws:

BwptkException

groupCallCenterEnhancedReportingScheduledReportGetRequest

public static Response groupCallCenterEnhancedReportingScheduledReportGetRequest(BroadWorksServer bws,
                                                                                 boolean readFromCache,
                                                                                 java.lang.String serviceProviderId,
                                                                                 java.lang.String groupId,
                                                                                 java.lang.String name)
                                                                          throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

name -

Throws:

BwptkException

groupCallCenterEnhancedReportingScheduledReportModifyRequest

public static Response groupCallCenterEnhancedReportingScheduledReportModifyRequest(BroadWorksServer bws,
                                                                                    boolean readFromCache,
                                                                                    java.lang.String serviceProviderId,
                                                                                    java.lang.String groupId,
                                                                                    java.lang.String name,
                                                                                    java.lang.String newName,
                                                                                    java.lang.String description,
                                                                                    java.lang.String schedule,
                                                                                    java.lang.String samplingPeriod,
                                                                                    java.lang.String startDayOfWeek,
                                                                                    java.lang.String reportTimeZone,
                                                                                    java.lang.String reportDateFormat,
                                                                                    java.lang.String reportTimeFormat,
                                                                                    java.lang.String reportInterval,
                                                                                    java.lang.String reportFormat,
                                                                                    java.lang.String agent,
                                                                                    java.lang.String callCompletionThresholdSeconds,
                                                                                    java.lang.String shortDurationThresholdSeconds,
                                                                                    java.lang.String serviceLevelThresholdSeconds,
                                                                                    java.lang.String serviceLevelInclusions,
                                                                                    java.lang.String serviceLevelObjectivePercentage,
                                                                                    java.lang.String abandonedCallThresholdSeconds,
                                                                                    java.lang.String emailAddress)
                                                                             throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

name -

newName -

description -

schedule -

samplingPeriod -

startDayOfWeek -

reportTimeZone -

reportDateFormat -

reportTimeFormat -

reportInterval -

reportFormat -

agent -

callCompletionThresholdSeconds -

shortDurationThresholdSeconds -

serviceLevelThresholdSeconds -

serviceLevelInclusions -

serviceLevelObjectivePercentage -

abandonedCallThresholdSeconds -

emailAddress -

Throws:

BwptkException

groupCallCenterGetAgentListRequest

public static Response groupCallCenterGetAgentListRequest(BroadWorksServer bws,
                                                          boolean readFromCache,
                                                          java.lang.String serviceUserId,
                                                          java.lang.String responseSizeLimit,
                                                          java.lang.String searchCriteriaUserLastName,
                                                          java.lang.String searchCriteriaUserFirstName,
                                                          java.lang.String searchCriteriaExactUserDepartment,
                                                          java.lang.String searchCriteriaExactUserGroup)
                                                   throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

responseSizeLimit -

searchCriteriaUserLastName -

searchCriteriaUserFirstName -

searchCriteriaExactUserDepartment -

searchCriteriaExactUserGroup -

Throws:

BwptkException

groupCallCenterGetAvailableAgentListRequest

public static Response groupCallCenterGetAvailableAgentListRequest(BroadWorksServer bws,
                                                                   boolean readFromCache,
                                                                   java.lang.String serviceProviderId,
                                                                   java.lang.String groupId,
                                                                   java.lang.String callCenterType,
                                                                   java.lang.String responseSizeLimit,
                                                                   java.lang.String searchCriteriaUserLastName,
                                                                   java.lang.String searchCriteriaUserFirstName,
                                                                   java.lang.String searchCriteriaExactUserDepartment,
                                                                   java.lang.String searchCriteriaExactUserGroup)
                                                            throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

callCenterType -

responseSizeLimit -

searchCriteriaUserLastName -

searchCriteriaUserFirstName -

searchCriteriaExactUserDepartment -

searchCriteriaExactUserGroup -

Throws:

BwptkException

groupCallCenterGetAvailableSupervisorListRequest

public static Response groupCallCenterGetAvailableSupervisorListRequest(BroadWorksServer bws,
                                                                        boolean readFromCache,
                                                                        java.lang.String serviceProviderId,
                                                                        java.lang.String groupId,
                                                                        java.lang.String responseSizeLimit,
                                                                        java.lang.String searchCriteriaUserLastName,
                                                                        java.lang.String searchCriteriaUserFirstName,
                                                                        java.lang.String searchCriteriaExactUserDepartment,
                                                                        java.lang.String searchCriteriaExactUserGroup)
                                                                 throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

responseSizeLimit -

searchCriteriaUserLastName -

searchCriteriaUserFirstName -

searchCriteriaExactUserDepartment -

searchCriteriaExactUserGroup -

Throws:

BwptkException

groupCallCenterGetDNISAgentListRequest

public static Response groupCallCenterGetDNISAgentListRequest(BroadWorksServer bws,
                                                              boolean readFromCache,
                                                              java.lang.String dnisKey)
                                                       throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

dnisKey -

Throws:

BwptkException

groupCallCenterGetDNISAnnouncementRequest

public static Response groupCallCenterGetDNISAnnouncementRequest(BroadWorksServer bws,
                                                                 boolean readFromCache,
                                                                 java.lang.String dnisKey)
                                                          throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

dnisKey -

Throws:

BwptkException

groupCallCenterGetDNISListRequest

public static Response groupCallCenterGetDNISListRequest(BroadWorksServer bws,
                                                         boolean readFromCache,
                                                         java.lang.String serviceUserId)
                                                  throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

Throws:

BwptkException

groupCallCenterGetDNISRequest

public static Response groupCallCenterGetDNISRequest(BroadWorksServer bws,
                                                     boolean readFromCache,
                                                     java.lang.String dnisKey)
                                              throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

dnisKey -

Throws:

BwptkException

groupCallCenterGetInstanceListRequest

public static Response groupCallCenterGetInstanceListRequest(BroadWorksServer bws,
                                                             boolean readFromCache,
                                                             java.lang.String serviceProviderId,
                                                             java.lang.String groupId,
                                                             java.lang.String groupDepartmentName)
                                                      throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

groupDepartmentName -

Throws:

BwptkException

groupCallCenterGetDistinctiveRingingRequest

public static Response groupCallCenterGetDistinctiveRingingRequest(BroadWorksServer bws,
                                                                   boolean readFromCache,
                                                                   java.lang.String serviceUserId)
                                                            throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

Throws:

BwptkException

groupCallCenterGetInstanceQueueStatusRequest

public static Response groupCallCenterGetInstanceQueueStatusRequest(BroadWorksServer bws,
                                                                    boolean readFromCache,
                                                                    java.lang.String serviceUserId)
                                                             throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

Throws:

BwptkException

groupCallCenterGetRequest

public static Response groupCallCenterGetRequest(BroadWorksServer bws,
                                                 boolean readFromCache,
                                                 java.lang.String serviceProviderId,
                                                 java.lang.String groupId)
                                          throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

Throws:

BwptkException

groupCallCenterGetRoutingPolicyRequest

public static Response groupCallCenterGetRoutingPolicyRequest(BroadWorksServer bws,
                                                              boolean readFromCache,
                                                              java.lang.String serviceProviderId,
                                                              java.lang.String groupId)
                                                       throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

Throws:

BwptkException

groupCallCenterGetUnlicensedAgentListRequest

public static Response groupCallCenterGetUnlicensedAgentListRequest(BroadWorksServer bws,
                                                                    boolean readFromCache,
                                                                    java.lang.String serviceUserId,
                                                                    java.lang.String callCenterType)
                                                             throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

callCenterType -

Throws:

BwptkException

groupCallCenterModifyActiveInstanceListRequest

public static Response groupCallCenterModifyActiveInstanceListRequest(BroadWorksServer bws,
                                                                      boolean readFromCache,
                                                                      java.lang.String serviceActivation)
                                                               throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceActivation -

Throws:

BwptkException

groupCallCenterModifyAgentListRequest

public static Response groupCallCenterModifyAgentListRequest(BroadWorksServer bws,
                                                             boolean readFromCache,
                                                             java.lang.String serviceUserId,
                                                             java.lang.String agentUserIdList)
                                                      throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

agentUserIdList -

Throws:

BwptkException

groupCallCenterModifyDNISAnnouncementRequest

public static Response groupCallCenterModifyDNISAnnouncementRequest(BroadWorksServer bws,
                                                                    boolean readFromCache,
                                                                    java.lang.String dnisKey,
                                                                    java.lang.String playEntranceMessage,
                                                                    java.lang.String mandatoryEntranceMessage,
                                                                    java.lang.String entranceAudioMessageSelection,
                                                                    java.lang.String entranceMessageAudioUrlList,
                                                                    java.lang.String entranceMessageAudioFileList,
                                                                    java.lang.String entranceVideoMessageSelection,
                                                                    java.lang.String entranceMessageVideoUrlList,
                                                                    java.lang.String entranceMessageVideoFileList,
                                                                    java.lang.String playPeriodicComfortMessage,
                                                                    java.lang.String timeBetweenComfortMessagesSeconds,
                                                                    java.lang.String periodicComfortAudioMessageSelection,
                                                                    java.lang.String periodicComfortMessageAudioUrlList,
                                                                    java.lang.String periodicComfortMessageAudioFileList,
                                                                    java.lang.String periodicComfortVideoMessageSelection,
                                                                    java.lang.String periodicComfortMessageVideoUrlList,
                                                                    java.lang.String periodicComfortMessageVideoFileList,
                                                                    java.lang.String enableMediaOnHoldForQueuedCalls,
                                                                    java.lang.String mediaOnHoldSource,
                                                                    java.lang.String playWhisperMessage,
                                                                    java.lang.String whisperAudioMessageSelection,
                                                                    java.lang.String whisperMessageAudioUrlList,
                                                                    java.lang.String whisperMessageAudioFileList,
                                                                    java.lang.String whisperVideoMessageSelection,
                                                                    java.lang.String whisperMessageVideoUrlList,
                                                                    java.lang.String whisperMessageVideoFileList,
                                                                    java.lang.String estimatedWaitMessageOptionsModify)
                                                             throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

dnisKey -

playEntranceMessage -

mandatoryEntranceMessage -

entranceAudioMessageSelection -

entranceMessageAudioUrlList -

entranceMessageAudioFileList -

entranceVideoMessageSelection -

entranceMessageVideoUrlList -

entranceMessageVideoFileList -

playPeriodicComfortMessage -

timeBetweenComfortMessagesSeconds -

periodicComfortAudioMessageSelection -

periodicComfortMessageAudioUrlList -

periodicComfortMessageAudioFileList -

periodicComfortVideoMessageSelection -

periodicComfortMessageVideoUrlList -

periodicComfortMessageVideoFileList -

enableMediaOnHoldForQueuedCalls -

mediaOnHoldSource -

playWhisperMessage -

whisperAudioMessageSelection -

whisperMessageAudioUrlList -

whisperMessageAudioFileList -

whisperVideoMessageSelection -

whisperMessageVideoUrlList -

whisperMessageVideoFileList -

estimatedWaitMessageOptionsModify -

Throws:

BwptkException

groupCallCenterModifyDistinctiveRingingRequest

public static Response groupCallCenterModifyDistinctiveRingingRequest(BroadWorksServer bws,
                                                                      boolean readFromCache,
                                                                      java.lang.String serviceUserId,
                                                                      java.lang.String distinctiveRingingCallCenterCalls,
                                                                      java.lang.String distinctiveRingingRingPatternForCallCenter,
                                                                      java.lang.String distinctiveRingingForceDeliveryRingPattern)
                                                               throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

distinctiveRingingCallCenterCalls -

distinctiveRingingRingPatternForCallCenter -

distinctiveRingingForceDeliveryRingPattern -

Throws:

BwptkException

groupCallCenterModifyDNISParametersRequest

public static Response groupCallCenterModifyDNISParametersRequest(BroadWorksServer bws,
                                                                  boolean readFromCache,
                                                                  java.lang.String serviceUserId,
                                                                  java.lang.String displayDNISNumber,
                                                                  java.lang.String displayDNISName,
                                                                  java.lang.String promoteCallsFromPriority1to0,
                                                                  java.lang.String promoteCallsFromPriority2to1,
                                                                  java.lang.String promoteCallsFromPriority3to2,
                                                                  java.lang.String promoteCallsFromPriority1to0Seconds,
                                                                  java.lang.String promoteCallsFromPriority2to1Seconds,
                                                                  java.lang.String promoteCallsFromPriority3to2Seconds)
                                                           throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

displayDNISNumber -

displayDNISName -

promoteCallsFromPriority1to0 -

promoteCallsFromPriority2to1 -

promoteCallsFromPriority3to2 -

promoteCallsFromPriority1to0Seconds -

promoteCallsFromPriority2to1Seconds -

promoteCallsFromPriority3to2Seconds -

Throws:

BwptkException

groupCallCenterModifyDNISRequest

public static Response groupCallCenterModifyDNISRequest(BroadWorksServer bws,
                                                        boolean readFromCache,
                                                        java.lang.String dnisKey,
                                                        java.lang.String newDNISName,
                                                        java.lang.String dnisPhoneNumber,
                                                        java.lang.String extension,
                                                        java.lang.String useCustomCLIDSettings,
                                                        java.lang.String callingLineIdPhoneNumber,
                                                        java.lang.String callingLineIdLastName,
                                                        java.lang.String callingLineIdFirstName,
                                                        java.lang.String useCustomDnisAnnouncementSettings,
                                                        java.lang.String priority,
                                                        java.lang.String allowOutgoingACDCall)
                                                 throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

dnisKey -

newDNISName -

dnisPhoneNumber -

extension -

useCustomCLIDSettings -

callingLineIdPhoneNumber -

callingLineIdLastName -

callingLineIdFirstName -

useCustomDnisAnnouncementSettings -

priority -

allowOutgoingACDCall -

Throws:

BwptkException

groupCallCenterModifyInstanceWeightedCallDistributionRequest

public static Response groupCallCenterModifyInstanceWeightedCallDistributionRequest(BroadWorksServer bws,
                                                                                    boolean readFromCache,
                                                                                    java.lang.String serviceUserId,
                                                                                    java.lang.String agentWeight)
                                                                             throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

agentWeight -

Throws:

BwptkException

groupCallCenterModifyRequest

public static Response groupCallCenterModifyRequest(BroadWorksServer bws,
                                                    boolean readFromCache,
                                                    java.lang.String serviceProviderId,
                                                    java.lang.String groupId,
                                                    java.lang.String useSystemDefaultGuardTimer,
                                                    java.lang.String enableGuardTimer,
                                                    java.lang.String guardTimerSeconds,
                                                    java.lang.String useSystemDefaultUnavailableSettings,
                                                    java.lang.String forceAgentUnavailableOnDNDActivation,
                                                    java.lang.String forceAgentUnavailableOnPersonalCalls,
                                                    java.lang.String forceAgentUnavailableOnBouncedCallLimit,
                                                    java.lang.String numberConsecutiveBouncedCallsToForceAgentUnavailable)
                                             throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

useSystemDefaultGuardTimer -

enableGuardTimer -

guardTimerSeconds -

useSystemDefaultUnavailableSettings -

forceAgentUnavailableOnDNDActivation -

forceAgentUnavailableOnPersonalCalls -

forceAgentUnavailableOnBouncedCallLimit -

numberConsecutiveBouncedCallsToForceAgentUnavailable -

Throws:

BwptkException

groupCallCenterModifyRoutingPolicyRequest

public static Response groupCallCenterModifyRoutingPolicyRequest(BroadWorksServer bws,
                                                                 boolean readFromCache,
                                                                 java.lang.String serviceProviderId,
                                                                 java.lang.String groupId,
                                                                 java.lang.String routingPolicy,
                                                                 java.lang.String routingPriorityOrder)
                                                          throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceProviderId -

groupId -

routingPolicy -

routingPriorityOrder -

Throws:

BwptkException

groupCallCenterQueueStatusNotificationGetRequest

public static Response groupCallCenterQueueStatusNotificationGetRequest(BroadWorksServer bws,
                                                                        boolean readFromCache,
                                                                        java.lang.String serviceUserId)
                                                                 throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

Throws:

BwptkException

groupCallCenterQueueStatusNotificationModifyRequest

public static Response groupCallCenterQueueStatusNotificationModifyRequest(BroadWorksServer bws,
                                                                           boolean readFromCache,
                                                                           java.lang.String serviceUserId,
                                                                           java.lang.String enableQueueStatusNotification,
                                                                           java.lang.String enableQueueDepthThreshold,
                                                                           java.lang.String enableWaitingTimeThreshold,
                                                                           java.lang.String numberOfCallsThreshold,
                                                                           java.lang.String waitingTimeOfCallsThreshold)
                                                                    throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

enableQueueStatusNotification -

enableQueueDepthThreshold -

enableWaitingTimeThreshold -

numberOfCallsThreshold -

waitingTimeOfCallsThreshold -

Throws:

BwptkException

groupCallCenterQueueCallDispositionCodeAddRequest

public static Response groupCallCenterQueueCallDispositionCodeAddRequest(BroadWorksServer bws,
                                                                         boolean readFromCache,
                                                                         java.lang.String serviceUserId,
                                                                         java.lang.String code,
                                                                         java.lang.String isActive,
                                                                         java.lang.String description)
                                                                  throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

code -

isActive -

description -

Throws:

BwptkException

groupCallCenterQueueCallDispositionCodeDeleteRequest

public static Response groupCallCenterQueueCallDispositionCodeDeleteRequest(BroadWorksServer bws,
                                                                            boolean readFromCache,
                                                                            java.lang.String serviceUserId,
                                                                            java.lang.String code)
                                                                     throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

code -

Throws:

BwptkException

groupCallCenterQueueCallDispositionCodeGetListRequest

public static Response groupCallCenterQueueCallDispositionCodeGetListRequest(BroadWorksServer bws,
                                                                             boolean readFromCache,
                                                                             java.lang.String serviceUserId)
                                                                      throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

Throws:

BwptkException

groupCallCenterQueueCallDispositionCodeGetRequest

public static Response groupCallCenterQueueCallDispositionCodeGetRequest(BroadWorksServer bws,
                                                                         boolean readFromCache,
                                                                         java.lang.String serviceUserId,
                                                                         java.lang.String code)
                                                                  throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

code -

Throws:

BwptkException

groupCallCenterQueueCallDispositionCodeModifyRequest

public static Response groupCallCenterQueueCallDispositionCodeModifyRequest(BroadWorksServer bws,
                                                                            boolean readFromCache,
                                                                            java.lang.String serviceUserId,
                                                                            java.lang.String code,
                                                                            java.lang.String isActive,
                                                                            java.lang.String description)
                                                                     throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

code -

isActive -

description -

Throws:

BwptkException

groupCallCenterQueueCallDispositionCodeSettingsGetRequest

public static Response groupCallCenterQueueCallDispositionCodeSettingsGetRequest(BroadWorksServer bws,
                                                                                 boolean readFromCache,
                                                                                 java.lang.String serviceUserId)
                                                                          throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

Throws:

BwptkException

groupCallCenterQueueCallDispositionCodeSettingsModifyRequest

public static Response groupCallCenterQueueCallDispositionCodeSettingsModifyRequest(BroadWorksServer bws,
                                                                                    boolean readFromCache,
                                                                                    java.lang.String serviceUserId,
                                                                                    java.lang.String enableCallDispositionCodes,
                                                                                    java.lang.String includeOrganizationCodes,
                                                                                    java.lang.String forceUseOfCallDispositionCodes,
                                                                                    java.lang.String defaultCallDispositionCode,
                                                                                    java.lang.String callDispositionCodeActivation)
                                                                             throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

enableCallDispositionCodes -

includeOrganizationCodes -

forceUseOfCallDispositionCodes -

defaultCallDispositionCode -

callDispositionCodeActivation -

Throws:

BwptkException

systemCallCenterEnhancedReportingBrandingGetRequest

public static Response systemCallCenterEnhancedReportingBrandingGetRequest(BroadWorksServer bws,
                                                                           boolean readFromCache)
                                                                    throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

Throws:

BwptkException

systemCallCenterEnhancedReportingBrandingModifyRequest

public static Response systemCallCenterEnhancedReportingBrandingModifyRequest(BroadWorksServer bws,
                                                                              boolean readFromCache,
                                                                              java.lang.String brandingChoice,
                                                                              java.lang.String customBrandingFile)
                                                                       throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

brandingChoice -

customBrandingFile -

Throws:

BwptkException

systemCallCenterEnhancedReportingDataTemplateGetListRequest

public static Response systemCallCenterEnhancedReportingDataTemplateGetListRequest(BroadWorksServer bws,
                                                                                   boolean readFromCache)
                                                                            throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

Throws:

BwptkException

systemCallCenterEnhancedReportingGetRequest

public static Response systemCallCenterEnhancedReportingGetRequest(BroadWorksServer bws,
                                                                   boolean readFromCache)
                                                            throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

Throws:

BwptkException

systemCallCenterEnhancedReportingModifyRequest

public static Response systemCallCenterEnhancedReportingModifyRequest(BroadWorksServer bws,
                                                                      boolean readFromCache,
                                                                      java.lang.String archiveReports,
                                                                      java.lang.String reportApplicationURL,
                                                                      java.lang.String repositoryApplicationURL)
                                                               throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

archiveReports -

reportApplicationURL -

repositoryApplicationURL -

Throws:

BwptkException

systemCallCenterEnhancedReportingReportTemplateAddRequest

public static Response systemCallCenterEnhancedReportingReportTemplateAddRequest(BroadWorksServer bws,
                                                                                 boolean readFromCache,
                                                                                 java.lang.String name,
                                                                                 java.lang.String description,
                                                                                 java.lang.String dataTemplate,
                                                                                 java.lang.String filterNumber,
                                                                                 java.lang.String xsltTemplate,
                                                                                 java.lang.String scope,
                                                                                 java.lang.String isEnabled,
                                                                                 java.lang.String isRealtimeReport,
                                                                                 java.lang.String callCompletionThresholdParam,
                                                                                 java.lang.String shortDurationThresholdParam,
                                                                                 java.lang.String serviceLevelThresholdParam,
                                                                                 java.lang.String serviceLevelInclusionsParam,
                                                                                 java.lang.String serviceLevelObjectiveThresholdParam,
                                                                                 java.lang.String abandonedCallThresholdParam,
                                                                                 java.lang.String serviceLevelThresholdParamNumber,
                                                                                 java.lang.String abandonedCallThresholdParamNumber,
                                                                                 java.lang.String filterValue)
                                                                          throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

name -

description -

dataTemplate -

filterNumber -

xsltTemplate -

scope -

isEnabled -

isRealtimeReport -

callCompletionThresholdParam -

shortDurationThresholdParam -

serviceLevelThresholdParam -

serviceLevelInclusionsParam -

serviceLevelObjectiveThresholdParam -

abandonedCallThresholdParam -

serviceLevelThresholdParamNumber -

abandonedCallThresholdParamNumber -

filterValue -

Throws:

BwptkException

systemCallCenterEnhancedReportingReportTemplateDeleteRequest

public static Response systemCallCenterEnhancedReportingReportTemplateDeleteRequest(BroadWorksServer bws,
                                                                                    boolean readFromCache,
                                                                                    java.lang.String name)
                                                                             throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

name -

Throws:

BwptkException

systemCallCenterEnhancedReportingReportTemplateGetListRequest

public static Response systemCallCenterEnhancedReportingReportTemplateGetListRequest(BroadWorksServer bws,
                                                                                     boolean readFromCache)
                                                                              throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

Throws:

BwptkException

systemCallCenterEnhancedReportingReportTemplateGetRequest

public static Response systemCallCenterEnhancedReportingReportTemplateGetRequest(BroadWorksServer bws,
                                                                                 boolean readFromCache,
                                                                                 java.lang.String name)
                                                                          throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

name -

Throws:

BwptkException

systemCallCenterEnhancedReportingReportTemplateModifyRequest

public static Response systemCallCenterEnhancedReportingReportTemplateModifyRequest(BroadWorksServer bws,
                                                                                    boolean readFromCache,
                                                                                    java.lang.String name,
                                                                                    java.lang.String newName,
                                                                                    java.lang.String description,
                                                                                    java.lang.String xsltTemplate,
                                                                                    java.lang.String scope,
                                                                                    java.lang.String isEnabled,
                                                                                    java.lang.String isRealtimeReport,
                                                                                    java.lang.String filterNumber,
                                                                                    java.lang.String filterValue)
                                                                             throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

name -

newName -

description -

xsltTemplate -

scope -

isEnabled -

isRealtimeReport -

filterNumber -

filterValue -

Throws:

BwptkException

systemCallCenterEnhancedReportingScheduledReportGetActiveListRequest

public static Response systemCallCenterEnhancedReportingScheduledReportGetActiveListRequest(BroadWorksServer bws,
                                                                                            boolean readFromCache,
                                                                                            java.lang.String responseSizeLimit,
                                                                                            java.lang.String searchCriteriaCallCenterScheduledReportName,
                                                                                            java.lang.String searchCriteriaGroupId,
                                                                                            java.lang.String searchCriteriaExactCallCenterScheduledReportServiceProvider,
                                                                                            java.lang.String searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor,
                                                                                            java.lang.String searchCriteriaCallCenterReportTemplateName)
                                                                                     throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

responseSizeLimit -

searchCriteriaCallCenterScheduledReportName -

searchCriteriaGroupId -

searchCriteriaExactCallCenterScheduledReportServiceProvider -

searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor -

searchCriteriaCallCenterReportTemplateName -

Throws:

BwptkException

systemCallCenterEnhancedReportingScheduledReportGetCompletedListRequest

public static Response systemCallCenterEnhancedReportingScheduledReportGetCompletedListRequest(BroadWorksServer bws,
                                                                                               boolean readFromCache,
                                                                                               java.lang.String responseSizeLimit,
                                                                                               java.lang.String searchCriteriaCallCenterScheduledReportName,
                                                                                               java.lang.String searchCriteriaGroupId,
                                                                                               java.lang.String searchCriteriaExactCallCenterScheduledReportServiceProvider,
                                                                                               java.lang.String searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor,
                                                                                               java.lang.String searchCriteriaCallCenterReportTemplateName)
                                                                                        throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

responseSizeLimit -

searchCriteriaCallCenterScheduledReportName -

searchCriteriaGroupId -

searchCriteriaExactCallCenterScheduledReportServiceProvider -

searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor -

searchCriteriaCallCenterReportTemplateName -

Throws:

BwptkException

systemCallCenterEnhancedReportingScheduledReportGetListRequest

public static Response systemCallCenterEnhancedReportingScheduledReportGetListRequest(BroadWorksServer bws,
                                                                                      boolean readFromCache,
                                                                                      java.lang.String responseSizeLimit,
                                                                                      java.lang.String searchCriteriaCallCenterScheduledReportName,
                                                                                      java.lang.String searchCriteriaGroupId,
                                                                                      java.lang.String searchCriteriaExactCallCenterScheduledReportServiceProvider,
                                                                                      java.lang.String searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor,
                                                                                      java.lang.String searchCriteriaCallCenterReportTemplateName)
                                                                               throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

responseSizeLimit -

searchCriteriaCallCenterScheduledReportName -

searchCriteriaGroupId -

searchCriteriaExactCallCenterScheduledReportServiceProvider -

searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor -

searchCriteriaCallCenterReportTemplateName -

Throws:

BwptkException

systemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest

public static Response systemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest(BroadWorksServer bws,
                                                                                                         boolean readFromCache,
                                                                                                         java.lang.String name)
                                                                                                  throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

name -

Throws:

BwptkException

systemCallCenterEnhancedReportingScheduledTaskParametersGetRequest

public static Response systemCallCenterEnhancedReportingScheduledTaskParametersGetRequest(BroadWorksServer bws,
                                                                                          boolean readFromCache)
                                                                                   throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

Throws:

BwptkException

systemCallCenterEnhancedReportingScheduledTaskParametersModifyRequest

public static Response systemCallCenterEnhancedReportingScheduledTaskParametersModifyRequest(BroadWorksServer bws,
                                                                                             boolean readFromCache,
                                                                                             java.lang.String scheduledReportSearchIntervalMinutes,
                                                                                             java.lang.String maximumScheduledReportsPerInterval,
                                                                                             java.lang.String deleteScheduledReportDaysAfterCompletion)
                                                                                      throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

scheduledReportSearchIntervalMinutes -

maximumScheduledReportsPerInterval -

deleteScheduledReportDaysAfterCompletion -

Throws:

BwptkException

systemCallCenterModifyRequest

public static Response systemCallCenterModifyRequest(BroadWorksServer bws,
                                                     boolean readFromCache,
                                                     java.lang.String defaultFromAddress,
                                                     java.lang.String statisticsSamplingPeriodMinutes,
                                                     java.lang.String defaultEnableGuardTimer,
                                                     java.lang.String defaultGuardTimerSeconds,
                                                     java.lang.String forceAgentUnavailableOnDNDActivation,
                                                     java.lang.String forceAgentUnavailableOnPersonalCalls,
                                                     java.lang.String forceAgentUnavailableOnBouncedCallLimit,
                                                     java.lang.String numberConsecutiveBouncedCallsToForceAgentUnavailable,
                                                     java.lang.String defaultPlayRingWhenOfferCall,
                                                     java.lang.String uniformCallDistributionPolicyScope,
                                                     java.lang.String callHandlingSamplingPeriodMinutes,
                                                     java.lang.String callHandlingMinimumSamplingSize,
                                                     java.lang.String playToneToAgentForEmergencyCall,
                                                     java.lang.String emergencyCallCLIDPrefix)
                                              throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

defaultFromAddress -

statisticsSamplingPeriodMinutes -

defaultEnableGuardTimer -

defaultGuardTimerSeconds -

forceAgentUnavailableOnDNDActivation -

forceAgentUnavailableOnPersonalCalls -

forceAgentUnavailableOnBouncedCallLimit -

numberConsecutiveBouncedCallsToForceAgentUnavailable -

defaultPlayRingWhenOfferCall -

uniformCallDistributionPolicyScope -

callHandlingSamplingPeriodMinutes -

callHandlingMinimumSamplingSize -

playToneToAgentForEmergencyCall -

emergencyCallCLIDPrefix -

Throws:

BwptkException

systemCallCenterReportingServerAddRequest

public static Response systemCallCenterReportingServerAddRequest(BroadWorksServer bws,
                                                                 boolean readFromCache,
                                                                 java.lang.String name,
                                                                 java.lang.String url,
                                                                 java.lang.String netAddress,
                                                                 java.lang.String description)
                                                          throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

name -

url -

netAddress -

description -

Throws:

BwptkException

systemCallCenterReportingServerDeleteRequest

public static Response systemCallCenterReportingServerDeleteRequest(BroadWorksServer bws,
                                                                    boolean readFromCache,
                                                                    java.lang.String name)
                                                             throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

name -

Throws:

BwptkException

systemCallCenterReportingServerGetCallCenterListRequest

public static Response systemCallCenterReportingServerGetCallCenterListRequest(BroadWorksServer bws,
                                                                               boolean readFromCache,
                                                                               java.lang.String reportingServerName)
                                                                        throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

reportingServerName -

Throws:

BwptkException

systemCallCenterReportingServerGetListRequest

public static Response systemCallCenterReportingServerGetListRequest(BroadWorksServer bws,
                                                                     boolean readFromCache)
                                                              throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

Throws:

BwptkException

systemCallCenterReportingServerModifyRequest

public static Response systemCallCenterReportingServerModifyRequest(BroadWorksServer bws,
                                                                    boolean readFromCache,
                                                                    java.lang.String name,
                                                                    java.lang.String newName,
                                                                    java.lang.String url,
                                                                    java.lang.String netAddress,
                                                                    java.lang.String description)
                                                             throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

name -

newName -

url -

netAddress -

description -

Throws:

BwptkException

userCallCenterAddSupervisedAgentListRequest

public static Response userCallCenterAddSupervisedAgentListRequest(BroadWorksServer bws,
                                                                   boolean readFromCache,
                                                                   java.lang.String supervisorUserId,
                                                                   java.lang.String serviceUserId,
                                                                   java.lang.String agentUserId)
                                                            throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

supervisorUserId -

serviceUserId -

agentUserId -

Throws:

BwptkException

userCallCenterAgentSignOutRequest

public static Response userCallCenterAgentSignOutRequest(BroadWorksServer bws,
                                                         boolean readFromCache,
                                                         java.lang.String agentUserId)
                                                  throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

agentUserId -

Throws:

BwptkException

userCallCenterAgentDetailsGetRequest

public static Response userCallCenterAgentDetailsGetRequest(BroadWorksServer bws,
                                                            boolean readFromCache,
                                                            java.lang.String agentUserId)
                                                     throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

agentUserId -

Throws:

BwptkException

userCallCenterCallDispositionCodeGetAvailableListRequest

public static Response userCallCenterCallDispositionCodeGetAvailableListRequest(BroadWorksServer bws,
                                                                                boolean readFromCache,
                                                                                java.lang.String serviceUserId)
                                                                         throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

serviceUserId -

Throws:

BwptkException

userCallCenterDeleteSupervisedAgentListRequest

public static Response userCallCenterDeleteSupervisedAgentListRequest(BroadWorksServer bws,
                                                                      boolean readFromCache,
                                                                      java.lang.String supervisorUserId,
                                                                      java.lang.String serviceUserId,
                                                                      java.lang.String agentUserId)
                                                               throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

supervisorUserId -

serviceUserId -

agentUserId -

Throws:

BwptkException

userCallCenterEnhancedReportingReportTemplateParamInfoGetRequest

public static Response userCallCenterEnhancedReportingReportTemplateParamInfoGetRequest(BroadWorksServer bws,
                                                                                        boolean readFromCache,
                                                                                        java.lang.String reportTemplate)
                                                                                 throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

reportTemplate -

Throws:

BwptkException

userCallCenterEnhancedReportingScheduledReportDeleteRequest

public static Response userCallCenterEnhancedReportingScheduledReportDeleteRequest(BroadWorksServer bws,
                                                                                   boolean readFromCache,
                                                                                   java.lang.String supervisorUserId,
                                                                                   java.lang.String name)
                                                                            throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

supervisorUserId -

name -

Throws:

BwptkException

userCallCenterEnhancedReportingScheduledReportGetRequest

public static Response userCallCenterEnhancedReportingScheduledReportGetRequest(BroadWorksServer bws,
                                                                                boolean readFromCache,
                                                                                java.lang.String supervisorUserId,
                                                                                java.lang.String name)
                                                                         throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

supervisorUserId -

name -

Throws:

BwptkException

userCallCenterEnhancedReportingScheduledReportModifyRequest

public static Response userCallCenterEnhancedReportingScheduledReportModifyRequest(BroadWorksServer bws,
                                                                                   boolean readFromCache,
                                                                                   java.lang.String supervisorUserId,
                                                                                   java.lang.String name,
                                                                                   java.lang.String newName,
                                                                                   java.lang.String description,
                                                                                   java.lang.String schedule,
                                                                                   java.lang.String samplingPeriod,
                                                                                   java.lang.String startDayOfWeek,
                                                                                   java.lang.String reportTimeZone,
                                                                                   java.lang.String reportDateFormat,
                                                                                   java.lang.String reportTimeFormat,
                                                                                   java.lang.String reportInterval,
                                                                                   java.lang.String reportFormat,
                                                                                   java.lang.String agent,
                                                                                   java.lang.String callCompletionThresholdSeconds,
                                                                                   java.lang.String shortDurationThresholdSeconds,
                                                                                   java.lang.String serviceLevelThresholdSeconds,
                                                                                   java.lang.String serviceLevelInclusions,
                                                                                   java.lang.String serviceLevelObjectivePercentage,
                                                                                   java.lang.String abandonedCallThresholdSeconds,
                                                                                   java.lang.String emailAddress)
                                                                            throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

supervisorUserId -

name -

newName -

description -

schedule -

samplingPeriod -

startDayOfWeek -

reportTimeZone -

reportDateFormat -

reportTimeFormat -

reportInterval -

reportFormat -

agent -

callCompletionThresholdSeconds -

shortDurationThresholdSeconds -

serviceLevelThresholdSeconds -

serviceLevelInclusions -

serviceLevelObjectivePercentage -

abandonedCallThresholdSeconds -

emailAddress -

Throws:

BwptkException

userCallCenterGetAgentSupervisorListRequest

public static Response userCallCenterGetAgentSupervisorListRequest(BroadWorksServer bws,
                                                                   boolean readFromCache,
                                                                   java.lang.String agentUserId,
                                                                   java.lang.String serviceUserId)
                                                            throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

agentUserId -

serviceUserId -

Throws:

BwptkException

userCallCenterGetAvailableCallCenterListRequest

public static Response userCallCenterGetAvailableCallCenterListRequest(BroadWorksServer bws,
                                                                       boolean readFromCache,
                                                                       java.lang.String userId)
                                                                throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

userId -

Throws:

BwptkException

userCallCenterGetAvailableDNISListRequest

public static Response userCallCenterGetAvailableDNISListRequest(BroadWorksServer bws,
                                                                 boolean readFromCache,
                                                                 java.lang.String agentUserId)
                                                          throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

agentUserId -

Throws:

BwptkException

userCallCenterGetSupervisedAgentListRequest

public static Response userCallCenterGetSupervisedAgentListRequest(BroadWorksServer bws,
                                                                   boolean readFromCache,
                                                                   java.lang.String supervisorUserId,
                                                                   java.lang.String serviceUserId,
                                                                   java.lang.String responseSizeLimit,
                                                                   java.lang.String searchCriteriaModeOr,
                                                                   java.lang.String searchCriteriaUserLastName,
                                                                   java.lang.String searchCriteriaUserFirstName,
                                                                   java.lang.String searchCriteriaDn,
                                                                   java.lang.String searchCriteriaExtension)
                                                            throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

supervisorUserId -

serviceUserId -

responseSizeLimit -

searchCriteriaModeOr -

searchCriteriaUserLastName -

searchCriteriaUserFirstName -

searchCriteriaDn -

searchCriteriaExtension -

Throws:

BwptkException

userCallCenterGetSupervisorCallCenterListRequest

public static Response userCallCenterGetSupervisorCallCenterListRequest(BroadWorksServer bws,
                                                                        boolean readFromCache,
                                                                        java.lang.String supervisorUserId)
                                                                 throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

supervisorUserId -

Throws:

BwptkException

userCallCenterModifyCallCenterListRequest

public static Response userCallCenterModifyCallCenterListRequest(BroadWorksServer bws,
                                                                 boolean readFromCache,
                                                                 java.lang.String agentUserId,
                                                                 java.lang.String serviceUserIdList)
                                                          throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

agentUserId -

serviceUserIdList -

Throws:

BwptkException

userCallCenterModifyRequest

public static Response userCallCenterModifyRequest(BroadWorksServer bws,
                                                   boolean readFromCache,
                                                   java.lang.String userId,
                                                   java.lang.String agentACDState,
                                                   java.lang.String agentUnavailableCode,
                                                   java.lang.String useDefaultGuardTimer,
                                                   java.lang.String enableGuardTimer,
                                                   java.lang.String guardTimerSeconds,
                                                   java.lang.String useSystemDefaultUnavailableSettings,
                                                   java.lang.String forceAgentUnavailableOnDNDActivation,
                                                   java.lang.String forceUnavailableOnPersonalCalls,
                                                   java.lang.String forceAgentUnavailableOnBouncedCallLimit,
                                                   java.lang.String numberConsecutiveBouncedCallsToForceAgentUnavailable,
                                                   java.lang.String makeOutgoingCallsAsCallCenter,
                                                   java.lang.String outgoingCallDNIS,
                                                   java.lang.String callCenterAvailability)
                                            throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

userId -

agentACDState -

agentUnavailableCode -

useDefaultGuardTimer -

enableGuardTimer -

guardTimerSeconds -

useSystemDefaultUnavailableSettings -

forceAgentUnavailableOnDNDActivation -

forceUnavailableOnPersonalCalls -

forceAgentUnavailableOnBouncedCallLimit -

numberConsecutiveBouncedCallsToForceAgentUnavailable -

makeOutgoingCallsAsCallCenter -

outgoingCallDNIS -

callCenterAvailability -

Throws:

BwptkException

userCallCenterModifySupervisedAgentListRequest

public static Response userCallCenterModifySupervisedAgentListRequest(BroadWorksServer bws,
                                                                      boolean readFromCache,
                                                                      java.lang.String supervisorUserId,
                                                                      java.lang.String serviceUserId,
                                                                      java.lang.String agentUserIdList)
                                                               throws BwptkException

Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

Parameters:

bws - The BroadWorks Server

readFromCache - Whether to pull the request from bwptk cache

supervisorUserId -

serviceUserId -

agentUserIdList -

Throws:

BwptkException