public class AgentStatistics extends Object
Modifier and Type | Field and Description |
---|---|
Integer |
averageCallSeconds |
boolean |
averageCallSecondsIsModified |
Integer |
numberOfCallsHandled |
boolean |
numberOfCallsHandledIsModified |
Integer |
numberOfCallsUnanswered |
boolean |
numberOfCallsUnansweredIsModified |
Integer |
totalStaffedSeconds |
boolean |
totalStaffedSecondsIsModified |
Integer |
totalTalkSeconds |
boolean |
totalTalkSecondsIsModified |
Modifier | Constructor and Description |
---|---|
protected |
AgentStatistics()
Protected Call for Use by Node Construction Methods
|
|
AgentStatistics(Integer numberOfCallsHandled,
Integer numberOfCallsUnanswered,
Integer averageCallSeconds,
Integer totalTalkSeconds,
Integer totalStaffedSeconds) |
Modifier and Type | Method and Description |
---|---|
static AgentStatistics |
fromProxy(BroadWorksServer bws,
AgentStatisticsProxy proxy)
Re-inserts non-serializable information into a Proxy class in order to regain the source DataType class
|
Integer |
getAverageCallSeconds() |
static AgentStatistics |
getFromNode(Node node)
Retrieves an elements of type AgentStatistics by parsing an XML node.
|
static AgentStatistics[] |
getListFromNode(Node[] nodeList)
Retrieves an Array of elements of type AgentStatistics by parsing the XML node.
|
static AgentStatistics[] |
getListFromNode(Node node,
String elementName)
Retrieves an Array of elements of type AgentStatistics by parsing the XML node.
|
Integer |
getNumberOfCallsHandled() |
Integer |
getNumberOfCallsUnanswered() |
AgentStatisticsProxy |
getProxy()
Retrieves the Serializable version of this DataType
|
Integer |
getTotalStaffedSeconds() |
Integer |
getTotalTalkSeconds() |
AgentStatistics |
setAverageCallSeconds(Integer averageCallSeconds) |
AgentStatistics |
setNumberOfCallsHandled(Integer numberOfCallsHandled) |
AgentStatistics |
setNumberOfCallsUnanswered(Integer numberOfCallsUnanswered) |
AgentStatistics |
setTotalStaffedSeconds(Integer totalStaffedSeconds) |
AgentStatistics |
setTotalTalkSeconds(Integer totalTalkSeconds) |
String |
toString() |
public Integer numberOfCallsHandled
public transient boolean numberOfCallsHandledIsModified
public Integer numberOfCallsUnanswered
public transient boolean numberOfCallsUnansweredIsModified
public Integer averageCallSeconds
public transient boolean averageCallSecondsIsModified
public Integer totalTalkSeconds
public transient boolean totalTalkSecondsIsModified
public Integer totalStaffedSeconds
public transient boolean totalStaffedSecondsIsModified
public AgentStatistics(Integer numberOfCallsHandled, Integer numberOfCallsUnanswered, Integer averageCallSeconds, Integer totalTalkSeconds, Integer totalStaffedSeconds)
protected AgentStatistics()
public Integer getNumberOfCallsHandled()
public AgentStatistics setNumberOfCallsHandled(Integer numberOfCallsHandled)
public Integer getNumberOfCallsUnanswered()
public AgentStatistics setNumberOfCallsUnanswered(Integer numberOfCallsUnanswered)
public Integer getAverageCallSeconds()
public AgentStatistics setAverageCallSeconds(Integer averageCallSeconds)
public Integer getTotalTalkSeconds()
public AgentStatistics setTotalTalkSeconds(Integer totalTalkSeconds)
public Integer getTotalStaffedSeconds()
public AgentStatistics setTotalStaffedSeconds(Integer totalStaffedSeconds)
public static AgentStatistics getFromNode(Node node)
node
- The source node to parse.public static AgentStatistics[] getListFromNode(Node node, String elementName)
node
- The source node to retrieve the array.elementName
- The element name to iterate through.public static AgentStatistics[] getListFromNode(Node[] nodeList)
nodeList
- The source node array to retrieve the elements.public AgentStatisticsProxy getProxy()
public static AgentStatistics fromProxy(BroadWorksServer bws, AgentStatisticsProxy proxy)
bws
- The current active BroadWorks Server connection.proxy
- The proxy object to inject.Copyright © 2016 ECG, Inc. All rights reserved.